Client Services & Renewals Specialist

Aon plc; Christchurch; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Reasonable adjustments

Job summary

Aon plc in Christchurch, New Zealand, is seeking a Service Executive to support client renewals and servicing across the full client journey. The role involves coordinating with broker teams and Aon Business Services to ensure accurate documentation and data management.

You will handle policy terms, quotations, and invoicing tasks, while maintaining high service levels and collaborating with the wider team to manage workload.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• Experience in customer/service environments preferred.

Responsibilities

• Supporting client renewals and servicing in line with Aon New Zealand protocols
• Confirming policy terms, quotations, and documentation with insurers
• Preparing premium calculations, schedules, renewal reports and presentations
• Maintaining accurate client data across systems
• Following up with clients and insurers to gather outstanding information
• Assisting with invoicing, premium collection, and aged debt management
• Working closely with the Assistant Service Manager and wider team to manage workload and ensure excellent service delivery

Skills

Customer service

Communication

Organization

Office suite

Autonomy

Tools

Microsoft Office

CRM software

Job description

Aon plc in Christchurch, New Zealand, is seeking a Service Executive to support client renewals and servicing across the full client journey. The role involves coordinating with broker teams and Aon Business Services to ensure accurate documentation and data management.

You will handle policy terms, quotations, and invoicing tasks, while maintaining high service levels and collaborating with the wider team to manage workload.