Client Services Manager - Maternity Cover - Auckland

healthvision; Auckland; On-site; NZD 70,000 - 75,000; Full time

Benefits offered by this job

Values-driven culture

Supervision & development

Employee Assistance Programme (EAP)

Birthday leave

Job summary

Healthvision in Auckland is seeking a Client Services Manager on a fixed-term parental leave cover (6 months). The role is 40 hours per week, 8.30am–5.00pm, Monday to Friday, based at our Greenlane head office, overseeing a multidisciplinary team delivering home and personal care services.

You will build strong relationships with service users and families, coordinate rosters for support workers, support recruitment and training, and ensure health and safety in clients’ homes.

Qualifications

• Experience in management at coordinator level.
• Experience with complex/high-volume rostering.
• Healthcare sector experience preferable.
• Full NZ driver's license and right to work in New Zealand.

Responsibilities

• Relationship management: build strong relationships with service users and families.
• Recruitment & retention: involvement in recruitment, feedback, education, and training for staff.
• Health and safety: conduct health and safety assessments in clients' homes.
• Roster management: coordinate and manage rosters for support workers.

Skills

Customer service

Empathy & listening

Computer literacy

Communication skills

Calm under pressure

Time management

Team collaboration

Cross-cultural sensitivity

Healthcare experience

Roster coordination

Job description

Lead with Heart. Shape Care that Truly Changes Lives.

Te Whakahaerenga |The Organisation

Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people who need care to live life the way they want.

We work closely with individuals, their families, and whānau to understand their holistic needs and provide comprehensive, wraparound in-home health services that promote independence and wellbeing. At Healthvision, our approach is groundedin compassion, collaboration, innovation, and dedication - values that shape everything we do.

About the Role:

We are currently recruiting for a Client Services Manager role - FixedTerm Parental Leave Cover (6 months).

This role is 40 hours per week (8.30am to 5.00pm), Monday to Friday, based in our Auckland Head Office in Greenlane.

A fantastic opportunity to be part of a committed multidisciplinary team that oversees and coordinates staff delivering a range of services such as home and personal care support and specialised care for complex long-term service users.

The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.

The work is challenging at times, varied and hugely rewarding as you are helping to make positive changes in people’s lives. There is a strong emphasis placed, on building relationships with clients and their support workers to ensure positive outcomes.
Salary Range: $70,000 - $75,000

Key Responsibilities:

• Relationship Management: Building strong relationships with service users and their families, whānau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.


• Recruitment & Retention: Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.


• Health and Safety: Conduct Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.


• Roster Management: Coordinate and manage rosters for support workers, ensuring alignment with service user schedules

He Momo | About you:

You’re a natural connector - calm under pressure, quick to learn, and grounded in common sense. You understand that systems matter, but people matter more.

Skills & Experience:

• Outstanding customer service skills and able to negotiate competing demands


• Empathetic and a good listener


• Computer literate


• Sound verbal and written communication skills


• A ‘can do’ attitude, calm under pressure and motivation to deliver a impactful service


• Highly organised with strong time management skills


• Team player attitude with the ability to work autonomously


• Ability to relate supportively with others from different socio-economic and cultural backgrounds


• Experience in the healthcare sector (health-related qualification is preferable)


• Management experience is required (Coordinator or above level) with proven scheduling and coordination skills


• Experience in complex/high-volume rostering

Ki te huanga | Benefits

At Healthvision, you’ll find more than a workplace - you’ll find a whānau.

We’ll support you with:

• A values-driven culture that celebrates people who lead with care.


• Ongoing supervision, support, and professional development


• Access to an Employee Assistance Programme (EAP)


• Birthday Leave (because your day matters too).

Applicants must hold a Full Driver's License and must have the right to work legally and permanently in New Zealand.