Client Services Manager - Fixed-Term Care Leader (Auckland)

healthvision; Auckland; Vor Ort; NZD 70.000 - 75.000; Vollzeit

Benefits dieser Stelle

Values-driven culture

Ongoing supervision and development

Employee Assistance Programme

Birthday Leave

Zusammenfassung

Healthvision Auckland Head Office in Greenlane is seeking a Client Services Manager for a fixed term parental leave cover until April 2027. The role is 40 hours per week, Mon-Fri, based at our head office, coordinating staff delivering home and personal care and complex long-term care.

You will lead scheduling, rostering, and recruitment, building strong relationships with clients and whānau, while ensuring high-quality service. Healthcare experience and calm leadership are valued.

Qualifikationen

• Experience in the healthcare sector is preferable.
• Management experience is required (Coordinator or above level) with proven scheduling and coordination skills.
• Experience in complex/high-volume rostering.

Aufgaben

• Relationship Management: Building strong relationships with service users and families, whānau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.
• Recruitment & Retention: Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.
• Health and Safety: Conduct Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.
• Roster Management: Coordinate and manage rosters for support workers, ensuring alignment with service user schedules

Kenntnisse

Relationship management

Recruitment & retention

Health & safety

Roster management

Customer service

Empathy

Communication

Organised

Management experience

Healthcare experience

Ausbildung

Healthcare qualification preferable

Tools

Computer literate

Jobbeschreibung

Healthvision Auckland Head Office in Greenlane is seeking a Client Services Manager for a fixed term parental leave cover until April 2027. The role is 40 hours per week, Mon-Fri, based at our head office, coordinating staff delivering home and personal care and complex long-term care.

You will lead scheduling, rostering, and recruitment, building strong relationships with clients and whānau, while ensuring high-quality service. Healthcare experience and calm leadership are valued.