Client Services Manager - homecare support services.

Care on Call; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

12-month contract

Job summary

Care on Call (NZ) Limited is seeking a Client Services Manager to oversee delivery of homecare support services in Auckland. The role covers coordinating teams, documentation, reporting to clients and funders, and client visits.

It is a fixed-term maternity leave, full-time position offering 40 hours per week and a 12-month contract. The ideal candidate has experience in home-based care in NZ, strong IT skills, and a good understanding of compliance and contract obligations.

Qualifications

• Experience in home-based care delivery.
• Strong coordination and scheduling skills.
• Proficiency with IT systems and paperless processes.
• Knowledge of compliance with contract obligations.
• Ability to report to clients, management and funders.

Responsibilities

• Coordinate with the Coordination manager and Coordinators to ensure efficient service delivery.
• Ensure correct documentation and care plans are in place.
• Report to clients, management and funders.
• Travel to visit clients, families and health professionals.
• Deliver planned services efficiently, professionally and in line with sector standards.

Skills

Home-based care

Coordination

IT systems

Compliance knowledge

Client reporting

Tools

Paperless IT systems

Job description

Client Services Manager - homecare support services.

Auckland

Permanent / Full Time

Care on Call (NZ) Limited is a company who places our staff, clients and services at the centre of all we do. We are contracted to provide a variety of support; home management, social connectivity, personal cares, nursing input and so much more, to people living with or recovering from illness/injury.

Our clients may be living with long term disability or changes in their usual function through injury or illness or they may just have had a change in their well being that they will fully recover from. Either way, we are here to coordinate quality and skilled support worker(s) to attend their homes and support them to achieve their goals, to help out, support recovering and well-being.

Our Auckland region cares for a number of clients - some with 24/7 care in place and others just a few hours a week. We are seeking a new Client Services Manager to have overall responsibility for the delivery of services to these clients and meeting contractual obligations of the business.

We are seeking a motivated and reliable individual to join our team in a fixed-term maternity leave cover role. This full-time position offers 40 hours per week and is initially a 12-month contract, with the role expected to continue until November 2027.

The role is multifaceted and includes things like:

• working alongside Coordination manager and Coordinators to ensure efficient coordination is put in place
• ensuring correct documentation and care in place
• reporting to clients, management and funders
• travelling and visiting clients, their family, their whanau, other health professionals
• doing what it takes to provide planned services efficiently, professionally and in line with sector standards.

Our perfect applicant would be:

• an experienced Home-based Senior coordinator wishing to step up in this role and who can demonstrate they have specific knowledge and expertise in the provision of home based care here in NZ.
• someone with awesome IT skills (we are essentially paperless and love flash IT systems)
• a strong understanding of compliance e.g. knowing that there are contract obligations that must be met, and follows process.
• someone with personal integrity, operates with warmth and care and someone who is quick to smile.
• Must come from a community health care background.