Client Services Analyst

Victoria University of Wellington; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Victoria University of Wellington is seeking a Client Services Analyst to join the Service Desk, providing excellent customer service to university staff and students via phone, email and webchat. The role sits within Te Tai Matihiko - Digital Solutions and is a permanent, full-time position.

You will be responsible for Service Desk and remote desktop support, liaising with internal teams for a seamless experience, and accurately logging details in Alemba Service Manager to support timely

Qualifications

• Experience in a customer-focused service desk or support environment.
• Ability to manage multiple tasks with a high level of accuracy.
• Experience recording and maintaining detailed information in service management systems.

Responsibilities

• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams to ensure a seamless customer experience.
• Accurately record all job details in Alemba Service Manager to enable follow-up actions.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.

Skills

Customer service

Multitasking

Communication

Troubleshooting

Tools

Alemba Service Manager

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Victoria University of Wellington – Kelburn, North Island

• Have you worked in a customer-focused service desk or support environment?
• Are you able to manage multiple tasks while maintaining a high level of accuracy?
• Can you accurately record and maintain detailed information in service management systems?

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Services Analyst to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions on a permanent, full-time contract.

The role will be responsible for providing excellent customer service via telephone, email and webchat to university staff and students.

Key Responsibilities:

• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams, both within and outside of Digital Solutions, to ensure a seamless customer experience.
• Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.

We would love to hear from you if you are:

• Passionate about providing excellent customer service.
• Interested in working with a wide variety of clients on a wide range of systems.
• An effective communicator with strong written and verbal communication skills.
• A keen problem solver with strong analytical and troubleshooting skills.
• A motivated individual with ability to manage multiple tasks concurrently.

Close date for vacancy: 28 September 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Blake Whatling (**************@vuw.ac.nz).