Service Delivery Coordinator (Fixed-Term Until May 2027)

Datacom; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Programme

Paid parental leave

Learning & development

Industry-leading learning platforms

Recognition programmes

Employee discounts

Meaningful work

Job summary

Datacom in Wellington is seeking a Service Delivery Coordinator on a fixed-term basis until May 2027. You will help ensure contracted services are delivered per contracts, acting as a point of contact for customers and aligning requirements with Datacom service levels.

You will work with Service Delivery Managers to support a broad customer base, manage contracts, reporting, and continual service improvements.

Qualifications

• Around 1 year of IT experience, preferably from within an IT managed services environment.
• Strong focus on customer experience and relationship management.
• Experience with service delivery, SLA conformance and service reporting.

Responsibilities

• Coordinate contract and commercial management.
• Oversee service management and operational delivery.
• Manage virtual teams and admin services.
• Provide customer relationship management and reporting.
• Support continual service improvement and innovation.

Skills

IT experience

Customer experience

Service delivery

SLA conformance

Reporting

Tools

ServiceNow

Microsoft 365

Power Automate

Power BI

Microsoft Copilot

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Service Delivery Coordinator (Fixed-Term Until May 2027)

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role

Our Service Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative and look at ways to improve people’s lives through technology.

As Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator may be a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.

The role is based in Wellington and may require you to work on customer site.

What You Will Do

At the moment, as Service Delivery Coordinator you will be focused on:

• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Admin services
• Customer relationship management and customer satisfaction
• Reporting
• Continual service improvement and innovation.

What You Will Bring

We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organised, and bring experience with service delivery, SLA conformance, customer contracts, service reporting, invoicing or billing analysis, customer relationship management, presenting service updates to clients, and working with internal delivery teams and Service Delivery Managers.

Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. Experience using ServiceNow for IT service management, Microsoft 365, Microsoft Copilot or Power Automate, including awareness of security considerations, and writing reports in Power BI will be an advantage. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none.

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to wellbeing support and employee benefits, we’re committed to helping our people thrive both professionally and personally.

We’re passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you’re developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you’ll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here:

• 24/7 Employee Assistance Programme (DataCare)
• Paid parental leave
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.