Helpdesk Technician

Walter & Wild; Māngere-Ōtāhuhu; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay and benefits

Training and development

Supportive team culture

NZ brand

Job summary

Walter & Wild in New Zealand seeks a motivated Helpdesk Technician. You’ll be the first point of contact for IT support, resolving issues, setting up devices, and ensuring staff have the technology they need to perform their roles.

This role is ideal for a recent graduate or someone with up to two years of IT experience, offering growth opportunities within a fast-paced NZ brand.

Qualifications

• Graduate to 2 years' experience in IT support or similar role.
• Qualification in Information Technology or Computer Science.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide first-line IT support to users (Level 1 + 2).
• Troubleshoot hardware, software, printer, and basic network issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
• Assist with Active Directory user administration, password resets, and access requests.
• Log, track, and escalate tickets as required.
• Maintain IT asset records and documentation.

Skills

Troubleshooting

Customer service

Communication

Willingness to learn

Positive attitude

Education

Information Technology qualification

Computer Science qualification

Tools

Windows OS

Microsoft 365

Active Directory

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Role

At Walter & Wild, we're passionate about creating some of New Zealand's favourite food brands. We're looking for a motivated and customer-focused Helpdesk Technician to join our team and help support the technology that keeps our business running.

You'll be the first point of contact for IT support, helping users resolve technical issues, setting up devices, maintaining user accounts, and ensuring our people have the technology they need to do their jobs effectively.

This is an excellent opportunity for a recent graduate or someone with up to two years' experience looking to grow their career in IT.

Responsibilities

• Provide first-line IT support to users across the business (Level 1 + 2)
• Troubleshoot hardware, software, printer, and basic network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Support Microsoft 365 applications including Outlook, Teams, and OneDrive
• Assist with Active Directory user administration, password resets, and access requests
• Log, track, and elevate tickets where required
• Maintain IT asset records and documentation
• Assist with IT projects and technology upgrades as needed

About You

• Graduate to 2 years' experience in an IT Support, Helpdesk, Service Desk, or a similar role
• Relevant qualification in Information Technology or Computer Science
• Strong troubleshooting and problem-solving skills
• Familiarity with Microsoft Windows and Microsoft 365
• Excellent customer service and communication skills
• A positive attitude and willingness to help others
• Eagerness to learn and develop your technical skills

Why Apply

At Walter & Wild, we bring together people who are commercially savvy, care about others, and thrive in a fast‑paced, purpose‑driven environment. We value fresh thinking, stay curious, and adapt quickly. We’re always looking for smarter, more innovative ways to move forward - and we make sure to enjoy ourselves along the way!

What we offer

• To be part of a well‑known and trusted NZ brand
• A supportive, down‑to‑earth team culture
• Training, development, and growth opportunities
• Competitive pay & benefits

Please note that you must have valid NZ working rights and be based in New Zealand to be considered.