Admission and Enrolment Assistant

Victoria University of Wellington; Wellington; On-site; NZD 42,000 - 54,000; Full time

Job summary

Victoria University of Wellington is recruiting 9 Admission and Enrolment Assistants for a fixed-term, full-time contract from November 2026 to February/March 2027. You will process Admission and Enrolment applications and give high-quality, accurate information to students and staff about policies and procedures.

The role requires attention to detail, initiative, and strong communication to support a seamless student experience across multiple channels.

Qualifications

• Experience in processing applications with accuracy and speed.
• Strong customer-service mindset with ability to explain policies clearly.
• Excellent verbal and written communication, and ability to work with diverse groups.

Responsibilities

• Process Admission and Enrolment applications with accuracy and data integrity.
• Monitor and resolve issues to ensure a smooth student experience.
• Provide timely information via phone, email, portal, and in person to students and staff.
• Produce and issue student ID cards with appropriate access rights.

Skills

Attention to detail

Customer service

Communication

Team player

Job description

Victoria University of Wellington – Wellington, North Island

• Do you have a passion for delivering outstanding customer service?


• Have you got strong attention to detail and appreciation for learning new processes and systems?


• Are you a team player who actively contributes to shared goals and supports colleagues as needed?

Te Herenga Waka - Victoria University of Wellington is currently recruiting 9 Admission and Enrolment Assistants to join the Student Operations team on a fixed term, full-time contract for the period of November 2026 until the end of February/March 2027.

In this role, you will be responsible for processing and facilitating applications whilst providing high quality, accurate and timely advice and information to students and staff about the University's admission and enrolment policies, procedures and regulations

Key Responsibilities:

• Processing of Admission and Enrolment applications maintaining student information with precision across multiple systems, ensuring accuracy, compliance, and data integrity.


• Monitor admission and enrolment applications, resolving issues and supporting a timely and seamless student experience.


• Provide clear, timely, supportive communication to students and key stakeholders via phone, email, student portal, and in person channels.


• Provide accurate and efficient service to produce and issue student ID cards with appropriate associated access rights.

You will be an organised, detail driven, and motivated individual who can take the initiative, provide excellent service delivery and enjoy supporting students to help them succeed. You will thrive in this role with an excellent manner with people, strong attention to detail, and self-management skills.

This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament. You will pick up new skills, knowledge and software quickly and be able to adapt to a changing environment. You will proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver.

Key requirements:

• A thorough and detail-focused approach, with strong accuracy in administrative tasks.


• Ability to learn and confidently follow processes and new systems.


• Proven organisational and time management skills in a fast-paced environment.


• Strong communication and interpersonal skills, with a proven ability to engage diverse audiences and provide exceptional customer service.


• A team player who actively contributes to shared goals and supports colleagues as needed.

Please note, as this role is to support our team over a busy period, substantial pre-arranged annual leave/holiday plans may not be able to be accommodated.

Close date for vacancy: 26 September 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Dan Napolitano (**************@vuw.ac.nz).

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.