Checkout Team Lead: Exceptional Customer Experience

Foodstuffs NZ; Tauranga; Hybrid; NZD 52,000 - 68,000; Full time

Job summary

Brookfield New World in Tauranga is seeking a Checkout Supervisor to lead our checkout team. This full-time role offers 40 hours per week, with one weekend day, and shifts between 7:00am and 9:00pm to cover busy trading hours.

You will support the team, resolve queries, uphold high service standards, and help create a positive shopping experience for every customer. Previous retail or customer service experience and leadership skills are preferred.

Qualifications

• Previous retail or customer service experience.
• Supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to lead, motivate and support a team.
• Reliable, organised and able to work under pressure.
• Attention to detail and problem-solving skills.
• Competent with computers and cash handling.
• Remain calm and professional in a busy environment.
• Commitment to delivering an exceptional customer experience.

Responsibilities

• Oversee smooth day-to-day operation of the checkout department.
• Support the team, resolve customer queries and maintain high service standards.
• Create a positive shopping experience for every customer who visits the store.
• Lead by example and assist in training and motivating staff.

Skills

Retail experience

Leadership experience

Positive attitude

Customer service

Team leadership

Reliability

Attention to detail

Cash handling

Staying calm under pressure

Customer experience focus

Job description

Brookfield New World in Tauranga is seeking a Checkout Supervisor to lead our checkout team. This full-time role offers 40 hours per week, with one weekend day, and shifts between 7:00am and 9:00pm to cover busy trading hours.

You will support the team, resolve queries, uphold high service standards, and help create a positive shopping experience for every customer. Previous retail or customer service experience and leadership skills are preferred.