Checkout Team Leader - Elevate Service & Efficiency

Tawa Business Group Incorporated; New Zealand; Remote; NZD 50,000 - 70,000; Full time

Job summary

New World Tawa is seeking a dedicated Checkout Manager to lead the checkout department with a focus on delivering exceptional customer experiences and operating efficiencies.

You will mentor your team, oversee rostering and wage costs, and ensure accurate cash handling while maintaining health and safety standards. This role includes Duty Manager responsibilities and the opportunity to drive improvements across the store.

Qualifications

• Proven leadership experience in a retail or customer service environment.
• Experience managing or supervising a checkout/front-end team is highly desirable.
• Strong people leadership skills with the ability to motivate, coach, and develop others.
• Excellent communication and problem-solving abilities.
• Strong organisational skills and attention to detail.
• Experience managing rosters and labour costs.
• Commitment to providing exceptional customer service.
• Current Duty Manager's Certificate or willingness to obtain one.
• Solid understanding of health and safety requirements.

Responsibilities

• Lead and develop a customer-focused checkout team that consistently delivers exceptional service.
• Ensure efficient operation of all checkout functions, self-checkouts, Lotto, and customer service areas.
• Recruit, train, coach, and performance manage team members.
• Manage department rosters to ensure appropriate staffing levels are maintained.
• Monitor and control department wage costs in line with store targets.
• Ensure all cash handling procedures are followed accurately and consistently.
• Manage customer enquiries, complaints, and feedback professionally and effectively.
• Maintain high standards of presentation, housekeeping, and health and safety.
• Undertake Duty Manager responsibilities, including responsibility for the sale and supply of alcohol.
• Drive continuous improvement initiatives that enhance both customer experience and team performance.

Skills

Leadership

Customer service

Team management

Communication

Job description

New World Tawa is seeking a dedicated Checkout Manager to lead the checkout department with a focus on delivering exceptional customer experiences and operating efficiencies.

You will mentor your team, oversee rostering and wage costs, and ensure accurate cash handling while maintaining health and safety standards. This role includes Duty Manager responsibilities and the opportunity to drive improvements across the store.