Cellar Door Supervisor

Gibbston Valley Winery; Gibbston; Sur place; NZD 41 000 - 44 000; Plein temps

Avantages offerts par ce poste

Staff discounts

On-site parking

Uniform provided

Résumé du poste

Gibbston Valley Wines in Otago, NZ, is seeking a hands-on Cellar Door Supervisor to back the Cellar Door Manager. You’ll lead tastings, drive guest experiences, mentor staff, and ensure smooth daily operations in a premium hospitality setting.

The role requires at least 2 years in wine sales or cellar door environments, weekend availability, and NZ work eligibility. Competitive hourly rate NZ$30–32 plus commissions and staff perks.

Qualifications

• Minimum 2 years' experience in wine sales, cellar door, or wine tourism.
• Strong understanding of New Zealand and international wine markets.
• Ability to conduct tastings and tell wine stories to international guests.
• Weekend, public holiday, and peak season availability.
• Eligible to work in New Zealand without restrictions.
• Reliable transport due to location approx. 25 mins from Queenstown CBD.

Responsabilités

• Lead tastings, lodge experiences, and commentary showcasing wine knowledge.
• Drive sales across products, merchandise, and Wine Club memberships; maintain daily sales reporting.
• Deliver personalized service to high-value Wine Club members and assist with events.
• Support the Manager with supervising operations and coaching.
• Oversee reservations and POS in the manager's absence; adhere to NZ liquor laws and safety protocols.

Connaissances

Wine sales

Wine knowledge

Hospitality experience

Customer service

Description du poste

Gibbston, Otago 9384, New Zealand • NZ$30 - NZ$32

Full-time Permanent Intermediate - 2 yrs+

Posted 30 Oct 2026

Description

At Gibbston Valley, we’re more than just a winery, we are a place where guests come to unwind, reconnect, and experience the very best of the region. Surrounded by vines, our Cellar Door, Wine Cave, Restaurant, Spa, and Lodge offer visitors a unique taste of genuine kiwi hospitality.

We live by our values: Care Always | Grow Together | Craft with Purpose | Honour the Land

About the role:

• Permanent Full - time – Minimum of 30 hours a week (including weekends and public holidays as rostered)
• Location: Gibbston Valley Wines - Otago, Gibbston
• $30.00 to $32.00 depending on the experience

We are looking for an experienced, driven, and hands‑on Cellar Door Supervisor to support our Cellar Door Manager in leading our dynamic team. As our Cellar Door Supervisor, you will act as a service role model, driving sales revenue, elevating guest experiences, and mentoring team members. You will oversee daily cellar door operations, uphold compliance standards, and ensure every visitor experiences the finest hospitality Central Otago has to offer.

Your responsibilities will include:

• Lead premium tastings, lodge experiences, and engaging tour commentaries that showcase expert wine knowledge and exceed customer expectations.
• Drive sales targets across products, merchandise, and Wine Club memberships while maintaining daily sales reporting and high product presentation standards.
• Deliver personalized service to high‑value Wine Club members and assist with property events.
• Support the Manager with supervising operations, coaching, and fostering a positive team culture.
• Oversee reservations, and POS updates in the manager's absence, ensuring strict adherence to NZ liquor licensing, Sale and Supply of Alcohol laws, and Health & Safety protocols.

About you:

• Minimum 2 years' experience in in wine sales, cellar door, or wine tourism environments
• Strong understanding of New Zealand and international wine market
• Confident conducting tastings and communicating wine stories to international guests
• Experience working across both sales and operational hospitality environments preferred
• Ability to work weekends, public holidays, and peak tourism seasons
• Eligibility of work in New Zealand without any restrictions.
• A reliable method transport since we’re located about 25 mins from Queenstown CBD

If you love working in a stunning natural environment this could be your next move.

Why you will love working for us:

• Work in a luxury, award‑winning environment in a breathtaking vineyard setting alongside one of Central Otago's most iconic brands
• Generous Staff Discounts on our luxury Lodge stays, NZ's #1 Resort Spa treatments, Restaurant dining, Cellar Door, and retail wines.
• A supportive, tight‑knit team grounded in values that matter
• Opportunities to learn, develop and take on additional responsibilities
• Relax and connect with your team over a complimentary glass of wine after your shift.
• Structured Staff Appreciation Program celebrating your hard work and achievements.
• Structured sales commission program on top of the base salary
• Free on-site parking and uniforms provided

If you are passionate about wine and ready to take the next step in your career, we would love to welcome you to our team.

*We’re grateful for the interest in joining the Gibbston Valley Wines team. As we receive a high number of applications, we’ll be in touch only with shortlisted candidates.

*To be eligible for consideration, you must be based in New Zealand, and legally able to work here. We are not able to sponsor for this role.

Company Overview

At Gibbston Valley, our teams are deeply passionate about this exceptional place. We thrive on having fun and sharing our knowledge and enthusiasm with every visitor. Our makers infuse each Gibbston Valley wine bottle with passion and personality. From handpicking whole bunches of organically grown grapes to foot‑macerating the fruit, they employ traditional and sustainable techniques to craft every vintage with care. This commitment, harmonising with the region’s soil, sun, frost, and rain, captures the distinctive essence of Gibbston Valley’s unique terroir.