Casual Duty Manager – Front Desk Lead

Primeproperty Group; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Free uniform

Staff meals and parking

Staff accommodation & F&B discounts

Job summary

Waipuna Hotel & Conference Centre in Mount Wellington, Auckland, is seeking an experienced Duty Manager for casual shifts at the Front Desk. You will support a hands-on team, handle guest enquiries and reservations, and ensure smooth daily operations with a focus on service excellence.

The role requires 12+ months Front Office experience, Opera Cloud familiarity, and current NZ LCQ & Managers Licence (First Aid preferred). You’ll multi-task under pressure with a friendly, professional approach.

Qualifications

• 12+ months Front Office Duty Manager experience.
• Opera Cloud experience preferred.
• Current LCQ & Managers Licence (First Aid an advantage).
• Customer service focus with high standards and attention to detail.

Responsibilities

• Assist Duty Manager and team to run smooth day-to-day Front Desk operations.
• Handle guest enquiries, reservations, housekeeping requests and cash handling.
• Ensure compliance with Sale and Supply of Alcohol Act obligations.
• Maintain guest confidentiality and safety; present well.
• Support cross shifts including AM/PM and weekends.

Skills

Front Office experience

Opera Cloud

LCQ & Managers Licence

First Aid Certificate

Customer service

Attention to detail

Multi-tasking

Work under pressure

Education

Experience in Front Office as Duty Manager

Job description

Waipuna Hotel & Conference Centre in Mount Wellington, Auckland, is seeking an experienced Duty Manager for casual shifts at the Front Desk. You will support a hands-on team, handle guest enquiries and reservations, and ensure smooth daily operations with a focus on service excellence.

The role requires 12+ months Front Office experience, Opera Cloud familiarity, and current NZ LCQ & Managers Licence (First Aid preferred). You’ll multi-task under pressure with a friendly, professional approach.