Guest Experience Duty Manager (Hotel Front Desk)

SmartRecruiters, Inc.; Queenstown; On-site; NZD 34,000 - 49,000; Full time

Benefits offered by this job

Career Growth

Hotel Deals

Global Perks

Retail Rewards

Experiences

Health Insurance

Parental Leave

Wellness Support

Job summary

Minor Hotels’ Avani Queenstown Hotel is seeking a qualified Duty Manager to lead the front office team and ensure outstanding guest experiences. The role is full-time, with a rotating schedule across mornings and evenings, and includes a competitive hourly rate.

You will guide staff, uphold service standards, and resolve guest concerns to leave a lasting positive impression. Working rights in New Zealand are required.

Qualifications

• Experience in a supervisory role within a hotel front office environment.
• Hospitality background ideally within a hotel or resort setting.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Skills

Supervisory experience

Hospitality industry

Customer service

Time management

Professional presentation

Weekend availability

Job description

Minor Hotels’ Avani Queenstown Hotel is seeking a qualified Duty Manager to lead the front office team and ensure outstanding guest experiences. The role is full-time, with a rotating schedule across mornings and evenings, and includes a competitive hourly rate.

You will guide staff, uphold service standards, and resolve guest concerns to leave a lasting positive impression. Working rights in New Zealand are required.