Casual Banking Support Specialist (Wellington)

Westpac; Lower Hutt; On-site; NZD 30,000 - 39,000; Part time

Job summary

Westpac is recruiting a Customer Service Representative (Casual) to support branches across Wellington. In this on‑call, zero‑hour style role, you’ll help customers navigate online banking, resolve card issues, and explain regulatory requirements with clarity and care.

You’ll thrive if you enjoy people, problem‑solving, and learning about financial services. A friendly, adaptable approach and digital confidence will help you succeed in a fast‑paced environment.

Qualifications

• Experience in customer service or administration is desirable.
• Comfort using digital tools and guiding customers through them.
• Ability to juggle priorities while staying calm and solutions‑focused.

Responsibilities

• Assist customers across Wellington branches in person or on call.
• Help customers with online banking, card disputes, and regulatory questions.
• Provide clear, friendly guidance to ensure customers feel heard and supported.

Skills

Customer service

Digital tools

Multi-tasking

Regulated environments

Problem solving

Job description

Westpac is recruiting a Customer Service Representative (Casual) to support branches across Wellington. In this on‑call, zero‑hour style role, you’ll help customers navigate online banking, resolve card issues, and explain regulatory requirements with clarity and care.

You’ll thrive if you enjoy people, problem‑solving, and learning about financial services. A friendly, adaptable approach and digital confidence will help you succeed in a fast‑paced environment.