Casual Banking Specialist — Flexible Hours & Customer Care

BNZ; Hamilton; On-site; NZD 30,000 - 39,000; Full time

Job summary

BNZ is seeking casual branch staff to greet and assist customers on the shop floor. You will handle banking transactions, update personal details, and answer product queries while promoting BNZ digital channels. The role offers flexibility with no guaranteed hours and covers multiple branches in Hamilton and surrounds.

Ideal candidates bring customer service experience and a positive, can-do attitude. Banking knowledge isn’t required as training will be provided; resilience and adaptability are

Qualifications

• Customer service experience is essential.
• Banking experience is not required; training will be provided.
• Must be resilient, adaptable and able to multi-task in a fast-paced environment.
• Strong communication and problem solving skills are important.

Responsibilities

• Engage with customers on the branch floor in a warm, friendly manner.
• Process customer transactional banking needs accurately.
• Update customers’ personal details and identification as required.
• Assist with general product and service enquiries and recommend solutions.
• Educate customers on online platforms, tools and digital solutions.

Skills

Customer service experience

Can-do attitude

Resilience

Detail oriented

Job description

BNZ is seeking casual branch staff to greet and assist customers on the shop floor. You will handle banking transactions, update personal details, and answer product queries while promoting BNZ digital channels. The role offers flexibility with no guaranteed hours and covers multiple branches in Hamilton and surrounds.

Ideal candidates bring customer service experience and a positive, can-do attitude. Banking knowledge isn’t required as training will be provided; resilience and adaptability are