Customer Service Banker - Casual

Bank of New Zealand; Te Puke; On-site; NZD 29,000 - 39,000; Full time

Job summary

Bank of New Zealand (BNZ) is looking for a Casual Customer Service Associate to join our branch network in Tauranga (Cameron Road, Bayfair) and Te Puke. You’ll be the first point of contact for customers on the floor, engaging and listening to customer needs with a warm, friendly approach.

This casual role offers flexibility with no guaranteed minimum hours or regular pattern. Training will cover banking basics, while you bring prior customer service experience and a can-do attitude.

Qualifications

• Prior customer service experience is preferred.
• Willingness to learn banking products and services.
• Great communication and a can-do attitude.

Responsibilities

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms, tools and digital solutions

Skills

Customer service

Job description

Worker Type:

Casual

Here at BNZ, it’s about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise “If you can imagine a better future, let’s find a way.”

We support wellbeing and casual roles are all about flexibility. No two days are the same.

MōteTūranga| About the Role

As a Casual,you’llbe the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteedminimumhours of work and regular pattern of work.

This position will cover our branches in: Tauranga ( Cameron Road, Bayfair) and Te Puke.

You’llreport to the Senior Partner, andhere’swhat they had to say about working as a Casual for BNZ:

What are 5dayto day tasks the person in this role will complete?

• Engage with customers in a warm friendly manner with a big smile

• Processing customer transactional banking needs

• Updating customers personal details and identification

• Assistwith general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals

• Help educate our customers on our online platforms,toolsand digital solutions

What is the most exciting thing about this opportunity?

Ifyou’reinterested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteedminimumhours of work and regular pattern of work.But no two days are the same for ourCasualsandyou’llhave the opportunity to learn and grow your skills in Banking.

What attributes will this person havein order tobe successful?

What’smost important in this role is a genuine desire to help customers, providing them with thevery bestservice. Banking experience is notrequired, we can teach you the banking side of the role, but you will havepreviouscustomer service experience and ideally within a fast-paced environment.You’lldeal with a variety of enquires from a wide range of customers, soyou’llneed to bring a can-do attitude, resilience and logical approach to problem solving.

• You’llenjoy helping tāngata (people), delivering an amazing experience to customers

• A keen eye for detail that ensures transactions are completed efficiently and accurately

• Resilience, self-motivationand lots of energy

• Ability to multi-task, highly adaptable to change and proactive

• You’llreally get to know the locals, so the ability to build lasting relationships with both team members and customers is essential

What is the tīma(team) culture and environment like?

We area very supportiveand inclusivetīma, where we encourage each other to be the best every day.You’llwork with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai kitePēkeo Aotearoa | Come to the Bank of New Zealand

Ehara taku toa i te toa takitahi, engari he toa takitini” - Success is not the work of an individual, but the work of many.”

Closing Date: 10 November 2026