Case Manager – Motor Claims

Crash Management; Auckland; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Central Park Office in Ellerslie

Team celebrations

Job summary

Crash Management, based at Ellerslie, Auckland, seeks an energetic claims/repair coordinator to own end-to-end motor vehicle claims for Australian corporate clients. You will be the operational engine—keeping all parties informed and ensuring repairs move forward without delay.

Reporting to the Customer Experience Manager, the role requires 1–2 years’ hands-on experience in motor vehicle insurance claims or panel repair coordination, with strong English communication and the ability to manage

Qualifications

• 1–2 years of hands-on experience managing motor vehicle insurance claims.
• Alternative experience in panel repair or insurance coordination.
• Excellent written and spoken English to engage Australian corporate clients.

Responsibilities

• Central stakeholder facilitation among drivers, fleet managers, brokers, insurers, and repair facilities.
• Proactively chase repair progress, approvals, and parts updates to beat turnaround times.
• Maintain proactive communication and provide updates before asked.
• Use the DingGo portal to track milestones and provide live visibility to clients.

Skills

Motor vehicle claims

Stakeholder coordination

English communication

Job description

Ellerslie, Auckland | 10:30 AM – 7:00 PM Shift

The Central Hub of Vehicle Claims & Repairs At Crash Management, we take the hassle out of motor claims and vehicle repairs. We sit at the very center of the repair ecosystem—connecting corporate fleet clients, insurance brokers, insurers, Fleet Management Organisations (FMOs), and our nationwide repair network into one seamless operation.

As part of the DingGo group across Australia and New Zealand, our mission is simple: outpace traditional repair timeframes for both insurance and non-insurance repairs. We do this through relentless proactive follow-up, constant communication, and complete reporting transparency delivered through our intuitive online portal.

The Role & The Schedule

Reporting to the Customer Experience Manager, you will take end-to-end ownership of motor vehicle claims for our Australian corporate clients. You are the operational engine—keeping every party informed, holding suppliers accountable, and ensuring vehicle repairs move forward without delay.

CRITICAL REQUIREMENT: To align with our Sydney-based operations and NSW business hours, this role requires a permanent schedule of 10:30 AM – 7:00 PM, Monday to Friday.

Your core focus will be to:

Central Stakeholder Facilitation: Act as the main point of contact between drivers, fleet managers, brokers, insurers, FMOs, and repair facilities.

Outpace Repair Timeframes: Proactively chase repair progress, assessor approvals, and parts updates to beat standard industry turnaround times.

Proactive Communication: Keep clients and drivers informed at every stage—resolving obstacles and delivering updates before anyone has to ask.

Portal Transparency: Use our DingGo web portal to track repair milestones, maintain complete case accuracy, and provide live visibility to corporate clients.

Experience: What You’ll Bring

We are seeking hands-on claims or repair industry specialists. To ensure clarity and equity across our team, our recruitment decisions and internal pay banding are strictly weighted toward direct motor claims or industry-specific expertise. Generalist administrative experience outside of these sectors will not factor into our assessment of compensation for this role.

We are specifically seeking candidates with:

Primary Focus: 1–2 years of hands-on experience managing motor vehicle insurance claims.

Alternative Relevant Experience: High-paced administration within the panel repair (smash repair) industry, or client coordination roles within insurance/FMO environments.

Relationship & Task Management: Excellent coordination skills with the ability to manage competing priorities across multiple external parties.

Communication Mastery: Outstanding written and spoken English to build strong working relationships with Australian corporate clients, brokers, and repair networks.

Life at Crash Management

A Culture of Celebration: High performance gets noticed. Our unique reward system means 5-star customer reviews directly fund our team Social Club.

Growth & Mentorship: Receive structured onboarding and ongoing operational coaching to build a long-term career within the claims and fleet management sector.

Location & Flexibility: Work from our modern Central Park office in Ellerslie (great public transport links) with flexible hybrid working arrangements available following your 90-day trial period.

Team Spirit: Enjoy a positive, supportive environment with regular team celebrations, mid-year events, and shared milestones.

What’s Next?

If you are ready for the 10:30 AM – 7:00 PM shift and bring genuine motor claims or repair industry experience, we’d love to hear from you.

Apply now via Seek with your CV and a brief cover letter outlining your relevant claims background.

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Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand? How much notice are you required to give your current employer? How would you rate your English language skills? Do you have customer service experience? Do you have Case Management experience? Do you have administration experience in the insurance industry? Do you have experience in a role which requires relationship management experience? Do you have Auto Body Repair experience? What's your highest level of education? Do you have any leave planned in the next 6 months?

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