Campus Estates Service Desk Admin - Flexible Work

Massey; Wellington; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

UniSaver contribution

University holidays

Healthcare membership

Staff discounts

Professional development

Flexible working

Parental support

Job summary

Massey University is seeking a customer-focused and highly organised Estates Service Desk Administrator to join our Estates Management team at the Pukeahu Campus in Wellington.

The role provides front-line service and administrative support to staff, students, contractors and visitors, ensuring smooth delivery of campus services including facilities support, access administration, room bookings and invoice processing.

Qualifications

• At least three years' experience in an administration, customer service, facilities, operations or similar environment.
• Excellent interpersonal and communication skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence using Microsoft Office applications and business systems.
• High attention to detail and accuracy.
• A proactive, customer-focused approach and commitment to service excellence.
• A current New Zealand Class 1 Driver Licence.

Responsibilities

• Provide exceptional customer service and respond to facilities and campus-related enquiries.
• Coordinate service requests relating to maintenance, security, cleaning, parking and campus operations.
• Support the administration of access cards, keys, parking permits and room bookings.
• Process invoices and maintain accurate financial and operational records.
• Coordinate contractor inductions and site access requirements.
• Provide administrative and meeting support to the Estates Management team.
• Maintain information systems and ensure records are accurate and up to date.

Skills

Customer service

Communication

Organisation

MS Office

Attention to detail

Proactive

Driver licence

Tools

Business systems

Job description

Massey University is seeking a customer-focused and highly organised Estates Service Desk Administrator to join our Estates Management team at the Pukeahu Campus in Wellington.

The role provides front-line service and administrative support to staff, students, contractors and visitors, ensuring smooth delivery of campus services including facilities support, access administration, room bookings and invoice processing.