Estates Service Desk Administrator

Massey; Wellington; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

UniSaver contribution

University holidays

Healthcare membership

Staff discounts

Professional development

Flexible working

Parental support

Job summary

Massey University is seeking a customer-focused and highly organised Estates Service Desk Administrator to join our Estates Management team at the Pukeahu Campus in Wellington.

The role provides front-line service and administrative support to staff, students, contractors and visitors, ensuring smooth delivery of campus services including facilities support, access administration, room bookings and invoice processing.

Qualifications

• At least three years' experience in an administration, customer service, facilities, operations or similar environment.
• Excellent interpersonal and communication skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence using Microsoft Office applications and business systems.
• High attention to detail and accuracy.
• A proactive, customer-focused approach and commitment to service excellence.
• A current New Zealand Class 1 Driver Licence.

Responsibilities

• Provide exceptional customer service and respond to facilities and campus-related enquiries.
• Coordinate service requests relating to maintenance, security, cleaning, parking and campus operations.
• Support the administration of access cards, keys, parking permits and room bookings.
• Process invoices and maintain accurate financial and operational records.
• Coordinate contractor inductions and site access requirements.
• Provide administrative and meeting support to the Estates Management team.
• Maintain information systems and ensure records are accurate and up to date.

Skills

Customer service

Communication

Organisation

MS Office

Attention to detail

Proactive

Driver licence

Tools

Business systems

Job description

Estates Management | Pukeahu Campus, Wellington
Fixed term (up to 12 months) to cover parental leave

Massey University is seeking a customer-focused and highly organised Estates Service Desk Administrator to join our Estates Management team at the Pukeahu Campus in Wellington.

This is an exciting opportunity to be at the heart of campus operations, providing outstanding front-line service and administrative support to staff, students, contractors and visitors. As a key member of the Estates Service Desk team, you will help ensure the smooth delivery of essential campus services including facilities support, building access administration, room bookings, parking administration, invoice processing, contractor management, and reception services.

About the Role

Working within the Estates Management team, you will be the first point of contact for a wide range of campus enquiries and service requests. Your ability to provide exceptional customer service, coordinate administrative processes, and build positive working relationships will contribute to an outstanding campus experience for our university community.

The salary band for this role is Grade 5 NZ$60,069 - $84,876 based on skills and experience.

What You'll Do

• Provide exceptional customer service and respond to facilities and campus-related enquiries.
• Coordinate service requests relating to maintenance, security, cleaning, parking and campus operations.
• Support the administration of access cards, keys, parking permits and room bookings.
• Process invoices and maintain accurate financial and operational records.
• Coordinate contractor inductions and site access requirements.
• Provide administrative and meeting support to the Estates Management team.
• Maintain information systems and ensure records are accurate and up to date.

What We're Looking For

To be successful in this role, you will bring:

• At least three years' experience in an administration, customer service, facilities, operations or similar environment.
• Excellent interpersonal and communication skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence using Microsoft Office applications and business systems.
• High attention to detail and accuracy.
• A proactive, customer-focused approach and commitment to service excellence.
• A current New Zealand Class 1 Driver Licence.

Experience working within a large and complex organisation, or within the tertiary education sector, would be advantageous.

Why Massey?

At Massey University, you'll join a collaborative and supportive workplace that values diversity, innovation and excellence. We offer a range of staff benefits including:

• Up to 6.75% employer contribution to the UniSaver Superannuation Scheme.
• Five university holidays each year, in addition to annual leave.
• Subsidised Southern Cross Healthcare membership options.
• Access to staff discounts and benefits through a range of partner organisations.
• A supportive team environment within a university that makes a difference to communities in New Zealand and beyond.
• Term: Fixed term, up to 12 months, to cover a period of parental leave

Perks and benefits

• Contributions up to 6.75% in the UniSaver scheme!
• Purchasing discounts at many local retailers!
• Discounted papers and study opportunities!
• Professional development & training opportunities!
• Flexible working arrangements!
• Reduced workplace and health insurance plan rates!
• Onsite crèches and afterschool care!
• Benefits and support for parents!