Night-Shift Service Desk Administrator | Frontline Ops

Aotearoa New Zealand Association of Social Workers; Waiouru; On-site; NZD 50,000 - 70,000; Full time

Job summary

PAE is seeking a Service Desk Administrator to join our team at Waiouru Military Camp. This diverse role supports day-to-day operations of the Waiouru Service Centre and is the first point of contact for staff, visitors, contractors, and NZDF personnel, delivering outstanding customer service while assisting with administration and site coordination.

The position requires rostered 12-hour night shifts and responsibilities spanning service desk inquiries, site administration, health and safety

Qualifications

• Previous experience in administration, customer service, reception, or office coordination roles.
• Strong Microsoft Office skills, including Outlook, Word, and Excel.
• Excellent communication skills with the ability to build positive relationships at all levels.

Responsibilities

• Providing front-line customer service and acting as the first point of contact for visitors and enquiries.
• Managing Service Desk operations, telephone enquiries, emails, and conference room bookings.
• Coordinating key management, gate codes, and supporting site security processes.
• Processing incident reports and maintaining site records and documentation.
• Supporting purchasing, invoicing, payroll administration, and monthly reporting activities.
• Coordinating maintenance requests, travel arrangements, and vehicle servicing requirements.
• Supporting site health and safety programmes, reporting, and committee activities.

Skills

Administration

Customer service

Reception

Office coordination

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

PAE is seeking a Service Desk Administrator to join our team at Waiouru Military Camp. This diverse role supports day-to-day operations of the Waiouru Service Centre and is the first point of contact for staff, visitors, contractors, and NZDF personnel, delivering outstanding customer service while assisting with administration and site coordination.

The position requires rostered 12-hour night shifts and responsibilities spanning service desk inquiries, site administration, health and safety