Business Operations Assistant

WT; Auckland; Hybrid; NZD 42,000 - 54,000; Full time

Job summary

WT is offering an entry-level role in its Business Operations Support (BOS) team. You will provide administrative and operational support across WT's offices, helping with day-to-day requests, travel bookings, office supplies, and meeting setups.

With a focus on learning WT's systems and processes, you will gain exposure to document management, project administration, internal events and broader business support activities in a professional services environment.

Responsibilities

• Supporting day-to-day administrative and operational requests across the business
• Coordinating travel bookings, office supplies, meeting spaces and events
• Assisting with document formatting, project administration and information management
• Providing general administrative and systems support across WT
• Learning WT's processes and systems, including AI-enabled tools

Job description

This is an entry-level role within WT's Business Operations Support (BOS) team, providing administrative and operational support to people across the business.

As part of our national support function, you'll help keep our offices running smoothly, support our people with day-to-day requests, and assist with a range of administrative, systems and business support activities. No two days are quite the same. One day you might be helping arrange travel, ordering office supplies or preparing meeting spaces, and the next you could be assisting with document formatting, project administration or internal events.

This role is ideal for someone starting their career who is organised, eager to learn, enjoys helping people and wants exposure to how a professional services business operates.

You'll work closely with the Business Operations Lead and BOS team across New Zealand, learning WT's systems, processes and ways of working while building valuable administrative and operational experience.

Office Management & Workplace Support

Help create a well-run, welcoming and professional workplace for our Auckland office while supporting office operations nationally where required.

Responsibilities include:

• Supporting the day-to-day running of the Auckland office
• Ordering and managing office supplies, groceries and workplace consumables for all offices
• Assisting with meeting rooms, catering and workplace setup
• Coordinating office maintenance requests and service providers
• Supporting internal events, team activities and office initiatives
• Assisting with office inductions and workplace information
• Helping maintain a safe, organised and professional office environment
• Supporting Health & Safety and business continuity activities
• Assisting with basic technology and workplace support requests, including troubleshooting simple issues and coordinating IT support tickets where required

Business Operations Support

Provide general administrative and operational support across WT and contribute to consistent ways of working nationwide.

Responsibilities include:

• Responding to day-to-day administrative and operational requests from across the business
• Supporting shared business operations processes across offices
• Assisting BOS team members with administrative tasks and projects
• Coordinating travel bookings including flights, accommodation, car hire and related logistics
• Supporting periods of high business activity and providing additional assistance where required
• Escalating queries or issues to the appropriate person when required
• Building knowledge of WT's systems, processes and service standards

Document & Information Management

Help ensure business documents, information and records are accurate, professional and easy to access.

Responsibilities include:

• Formatting reports, presentations, proposals and other business documents
• Preparing documents for review, approval, signing and distribution
• Managing electronic filing and document storage within SharePoint and other systems
• Maintaining records and ensuring information is stored correctly
• Assisting with document templates and quality checking
• Supporting tender submissions, capability statements and other business documentation
• Handling business information professionally, discreetly and confidentially

Project Administration Support

Provide administrative support throughout the project lifecycle under guidance.

Responsibilities include:

• Assisting with project setup and maintaining project records
• Supporting project management systems and administrative processes
• Collecting, entering and updating project information
• Assisting with project close-out activities
• Supporting invoicing and expense processing activities
• Checking information for completeness and accuracy
• Raising missing information, errors or inconsistencies promptly

Business Systems Support

Learn and use WT's core systems to support business operations and data accuracy.

Responsibilities include:

• Maintaining information across business systems and databases
• Supporting ProjectWorks administration and data integrity
• Assisting with timesheet monitoring and follow-up
• Supporting SharePoint administration and document management practices
• Maintaining registers, trackers and reporting tools
• Following established systems, processes and work instructions
• Learning and adopting new technologies and ways of working, including AI-enabled tools such as Microsoft Copilot
• Suggesting practical improvements to processes, templates and guides

If you're keen to advance and broaden your career within the consulting & advisory industry, then this could be a fantastic opportunity for you.