Branch Supervisor

Sime Darby; Hamilton; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Privileges programme

Discounted shopping

Fuel discounts

Free eye tests

Tax & legal advice

Health & travel insurance

Study assistance

Apprenticeship programmes

Job summary

Sime Darby Transport (NZ) Ltd in Hamilton is seeking an experienced Branch Supervisor to support the Branch Manager in daily leadership and peak operations. You will lead the team, drive sales, deliver outstanding customer service, and ensure operational excellence while upholding safety standards.

This role offers a pathway to grow leadership capabilities within TWL and contribute to the company’s strong reputation in New Zealand’s transport sector.

Qualifications

• Proven success in a sales or customer service role, preferably within the transport, automotive or heavy vehicle industry.
• Previous leadership or supervisory experience.
• Strong communication, coaching and people leadership skills.
• Customer-first mindset with excellent problem-solving abilities.
• Proactive, self-motivated approach and the ability to work collaboratively.
• Strong commitment to Health and Safety.
• Intermediate computer skills, including Microsoft Office and Outlook.

Responsibilities

• Support the Branch Manager in the day-to-day leadership and operation of the branch.
• Oversee branch administration, including credits, warranty processing and invoice reconciliation.
• Ensure accurate inventory management through effective bin location control and timely cycle counts.
• Process customer enquiries and orders efficiently while meeting service standards and delivery expectations.
• Assist in achieving or exceeding branch sales, revenue and gross margin targets.
• Promote a positive team culture and collaborate effectively with colleagues across the wider business.

Skills

Leadership

Sales & CS

Communication

Customer focus

Problem solving

Self-motivation

Collaboration

H&S

MS Office

Job description

Company :

Sime Darby Transport (NZ) Ltd

Lead. Deliver. Grow.

Based in Hamilton and reporting to the Branch Manager, this is an exciting opportunity for an experienced leader to play a key role in the success of our branch.

As the Branch Supervisor, you will support the Branch Manager in day-to-day operations of the branch by leading the team, driving sales performance, delivering outstanding customer service, and ensuring operational excellence. You’ll work with some of the most recognised and trusted brands in New Zealand’s transport industry while helping build on TWL’s strong reputation for service and expertise.

This role will fit you well if you have considerable industry experience, a passion for people & building their capability, and the energy to build on the excellent reputation of the TWL brand.

While this role requires someone with previous leadership experience to make day-to-day calls, it also provides a fantastic opportunity for you to further develop your leadership skills and career prospects.

Your skills to be successful:

• Proven success in a sales or customer service role, preferably within the transport, automotive or heavy vehicle industry.
• Previous leadership or supervisory experience.
• Strong communication, coaching and people leadership skills.
• A customer-first mindset with excellent problem-solving abilities.
• A proactive, self-motivated approach and the ability to work collaboratively.
• A strong commitment to Health and Safety.
• Intermediate computer skills, including Microsoft Office and Outlook.

Your responsibilities

• Support the Branch Manager in the day-to-day leadership and operation of the branch.
• Oversee branch administration, including credits, warranty processing and invoice reconciliation.
• Ensure accurate inventory management through effective bin location control and timely cycle counts.
• Process customer enquiries and orders efficiently while meeting service standards and delivery expectations.
• Assist in achieving or exceeding branch sales, revenue and gross margin targets.
• Promote a positive team culture and collaborate effectively with colleagues across the wider business.

What’s in it for you?

We offer a wide range of employee benefits and purchasing privileges. In addition to a solid package of standard benefits that include study assistance, community service leave, and apprenticeship programmes, Sime Motors offers a unique Privileges programme. Our employees have access to discounted shopping, fuel, free eye tests, tax and legal advice, health & travel insurance and much more.

About Us

TWL, a subsidiary of Sime Motors , specialises in heavy to light trailer parts and equipment, as well as ancillary equipment for heavy trucks and light commercial vehicles. With 60 years’ experience in the industry and a nationwide network, our aim is to keep our customers moving today and for the road ahead!

Please note: The successful candidate must be able to pass a compulsory pre-employment medical, drugs and alcohol assessment. We also conduct reference, police and right to work checks.

For further information please check out our website www.twlnz.co.nz or email [e-mail] for more information.