Branch Sales Coordinator

Plumbing World; Otago; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Staff discounts

Generous parental leave

Birthday paid day off

Ongoing training and development

Long-term career opportunities

Competitive hourly rate

Job summary

Plumbing World is seeking a Branch Sales Coordinator for the Queenstown branch to provide exceptional service to our building and plumbing customers while representing Plumbing World with strong communication and teamwork. This fast-paced role combines retail, trade sales, and branch support, including counter service, phone coverage, and occasional deliveries.

The ideal candidate will have experience in retail or trade sales, be organized, energetic, and able to plan ahead in a busy

Qualifications

• Able to multitask, prioritise, and manage time efficiently.
• Proven record in relationship building/management.
• Good computer and Excel skills are essential.
• Excellent verbal and written communication.
• Strong administration skills.
• Ability to plan ahead and adapt to changing priorities.
• Experience in customer sales and delivering solutions.
• Full, clean NZ drivers' licence (Class 1).
• Forklift licence is advantageous but not required.
• Pride in personal appearance and interpersonal skills.

Responsibilities

• Receive and process orders to meet and exceed customer expectations.
• Quote and follow up to close deals.
• Work with Territory Managers and other departments to ensure customer satisfaction.
• Project manage and track sales through the process.
• Liaise with key suppliers.

Skills

Customer service

Relationship building

Time management

Multitasking

Excel

Communication

Administration

Planning ahead

Sales experience

NZ drivers licence (Class 1)

Tools

Excel

Job description

• Strong earning potential on offer for the right candidate
• Great company benefits + Discounts + Generous parental leave package
• Paid day off to celebrate your birthday

2/11/2026

• Strong earning potential on offer for the right candidate
• Great company benefits + Discounts + Generous parental leave package
• Paid day off to celebrate your birthday

• Sales & Account Management
• Sales Assistant / Coordinator
• Otago
• Permanent / Full Time

What We Can Offer You

• Competitive hourly rate is aligned to experience & reviewed annually.
• Great company benefits, staff discounts, and a generous parental leave package.
• Paid day off to celebrate your birthday.
• A dynamic role combining customer service and branch support responsibilities.
• Work with a supportive and friendly team.
• Ongoing training and development opportunities.
• The chance to build a long-term career with a trusted, nationally recognised Kiwi business.

About Plumbing World

Plumbing World is a proud Kiwi-owned success story with over 60 years of industry experience.

Owned by plumbers and builders, we understand what our customers need and deliver it through strong relationships, expert advice, and reliable service.

Our people are at the heart of everything we do, and we're committed to creating a high-performing and inclusive culture where everyone has the opportunity to grow and succeed.

As New Zealand's largest 100% Kiwi-owned plumbing merchant, with 56 branches nationwide and more than 1,000 shareholder tradies, we're proud of our heritage and excited about our future.

About The Role

Our Queenstown branch is on the hunt for a Branch Sales Coordinator to provide our building and plumbing customers with exceptional service, and represent Plumbing World with strong customer service and communication skills.

This is a fast paced, busy role, and we have a lot going on at once, so we are looking for someone who has worked in this sort of role before, you will know all about forward planning and have the foresight to see where a project currently is and what is going to be required next.

At Plumbing World, we work in partnership with our customers and the team, so you will have the ability and enjoy helping out wherever needed, this could involve serving customers on the trade counter, answering phones, or even doing the odd delivery.

This role would suit someone with experience in retail, trade sales, customer service, plumbing, building supplies, or the wider trade industry. If you're looking to move off the tools but still want to stay connected to the trade sector, we'd love to hear from you!

At Plumbing World, we're passionate about developing our people. For the right person, this role can lead to future opportunities across sales, operations, leadership, and other areas of the business.

This role is a permanent full-time position working 40 hours per week, 7:00 am - 4:00 pm Monday to Friday.

Specific hours will be discussed during the interview process.

What You Will Be Doing

• Receiving and processing orders to ensure we not only meet but exceed our customers' expectations.
• Quoting and then following up on those to close the deal.
• Work in partnership with our Territory Managers and other departments to achieve customer satisfaction.
• Project managing and tracking these projects through the sales process.
• Liaising with our key suppliers.

A quick glance at what we need from you

• Able to multitask, prioritise, and manage time efficiently.
• Proven record in relationship building/management.
• Good computer and Excel skills is essential.
• Excellent communication both verbal and written.
• Strong administration skills.
• The ability and experience to manage a high workload with multiple priorities.
• Time management skills including the ability to plan ahead and adapt to changing priorities.
• Experience in customer sales and providing solutions based on customer needs.
• Full, clean Class 1 New Zealand drivers' licence.
• Forklift licence advantageous but not essential.
• Pride in personal appearance with great interpersonal skills.

Above all else, we're after someone who brings energy, enthusiasm, and a great personality, along with the ability to connect confidently with customers and teammates alike.

Our Culture

We're a team that shows up for each other and our customers.

Plumbing World is committed to our customer service promise, and we are focused on exceeding customers' expectations, so it's all hands-on deck at the trade counter before 9:00 am no matter your role in the branch, this is to ensure customers are looked after straight away and they get what they need to start their day.

If you're someone who leads from the front and takes pride in building a strong team culture, you'll fit right in.

We encourage applications from all backgrounds. You don't need to tick every box - if you bring the right mindset and capability, we'd love to hear from you!

The successful applicant will be required to pass a pre-employment medical, drink and drug test, successful references and Ministry of Justice checks before commencing employment.