Internal Key Account Manager

Fletcher Building Limited; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts and benefits

KiwiSaver employer contributions

Employee Education Fund

Health & wellbeing initiatives

Job summary

Fletcher Building Limited through Mico Pipelines at the Drury branch is seeking an Internal Key Account Manager. You will provide seamless service to Trade customers, manage enquiries, offer product advice, prepare quotes, and deliver tailored solutions ensuring timely deliveries.

Ideal candidates have strong plumbing industry knowledge, proven sales coordination experience, excellent communication, and a full NZ Class 1 licence.

Qualifications

• Proven experience in a similar sales coordination, internal sales, or key account role.
• Knowledge of plumbing products and/or plumbing industry is Essential.
• Pipeline knowledge is advantageous.
• Ability to manage competing priorities, meet tight deadlines and perform under pressure.
• Highly organised with sharp attention to detail.
• Excellent interpersonal and communication skills.
• Full NZ Class 1 drivers’ licence is a Must.
• Genuine interest in developing skills and career with us.
• Competitive base remuneration and development opportunities.
• Staff buying privileges and company benefits for you and your family.

Responsibilities

• Engage regularly with key customers face-to-face, on the phone, and by email.
• Recommend products, prepare quotes, process orders and manage sales documentation.
• Use plumbing knowledge to understand needs and provide tailored solutions.
• Coordinate with Site Managers, track orders and arrange deliveries.
• Communicate delivery times and ensure orders are ready for dispatch.
• Liaise with suppliers to confirm product availability and special requirements.
• Assist on the trade counter, support cycle counting and help with deliveries.
• Maintain store housekeeping and uphold safety standards.

Skills

Sales coordination

Internal sales

Key account

Customer relations

Plumbing knowledge

Job description

Mico Pipelines is an exciting and growing part of our business, and as an Internal Key Account Manager at Mico Drury, you’ll play an important role in providing seamless service and essential internal support to our Trade customers while helping to grow our Pipelines business.

With a flexible, can-do attitude you’ll work closely with our sales team, manage key customer enquiries, offer product advice, prepare quotes, and deliver tailored solutions ensuring deliveries happen on time and our customers projects stay on track through clear communication and timely updates.

• Engage regularly with our key customer face-to-face, over the phone, and via email
• Recommend products, prepare quotes, process orders, and manage sales documentation
• Use your plumbing knowledge to understand customer needs and provide tailored solutions
• Coordinate with Site Managers, track orders, and arrange timely deliveries
• Communicate delivery times and ensure orders are ready for dispatch
• Liaise with suppliers to confirm product availability and manage special requirements
• Assist on the trade counter, support cycle counting and help with deliveries when required
• Maintain cleanliness and uphold safety standards through general store housekeeping

Permanent full-time role based at Mico Drury branch, offering 40 hours per week, Monday to Friday.

About You:

To succeed in this role, you’ll be more than just a sales support person. This is a great opportunity for someone with strong plumbing industry and product knowledge who enjoys building customer relationships, identifying opportunities, and acting as a trusted advisor by providing solutions that make a real impact.

• Proven experience in a similar sales coordination, internal sales, or key account role
• Knowledge of plumbing products and/or plumbing industry is Essential
• Highly advantageous if you have Pipeline knowledge and/or experience
• Ability to manage competing priorities, meet tight deadlines, and perform under pressure
• Highly organised with sharp attention to detail
• Excellent interpersonal and communication skills
• Tech-savvy and comfortable working across multiple systems
• Full NZ Class 1 drivers’ licence is a Must
• A genuine interest in developing your skills and growing your career with us
• Competitive base remuneration
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Staff buying privileges and company benefits for you and your family
• Z Energy fuel discounts and free monthly Pie & coffee
• KiwiSaver employer contributions matched up to 4%
• Employee Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.