Branch Manager

Smith And Smith; Hastings; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness programme

Annual wellbeing fund

Paid parental leave

Volunteer day

Career development

Global opportunities

Job summary

Smith & Smith Hastings is seeking a Branch Manager to lead a skilled autoglass team and deliver exceptional customer service. You will drive daily operations, set performance targets, and foster a culture of safety and accountability.

In this role you’ll champion a supportive, inclusive workplace, develop talent, and build strong community links while ensuring high-quality repairs and customer satisfaction across the Hastings branch.

Qualifications

• At least 3 years’ experience as autoglass technician or in an operational/customer-facing role.
• Strong problem-solving skills.
• Solid understanding of Safety, Health and Wellbeing practices.
• Excellent communication and collaboration abilities.
• Team-building experience to leverage diverse skills.
• Commercial awareness to drive business success.
• Clean NZ driver’s license and unrestricted rights to work in NZ.

Responsibilities

• Lead daily operations and guide a high-performing team of technicians.
• Drive outstanding customer service and exceed performance targets.
• Foster a safe, inclusive, and supportive work environment.
• Collaborate with the Area Manager and participate in community and development initiatives.

Skills

Leadership

Team-building

Communication

Problem-solving

Safety/Wellbeing

Commercial awareness

NZ driving license

Job description

About the role – Branch Manager at Smith&Smith® - Hawkes Bay

Are you ready to lead from the front and inspire a high-performing team of skilled technicians? We're looking for a dynamic leader who is passionate about delivering operational excellence and outstanding customer service.

In this pivotal role, you’ll be responsible for building and guiding a team that thrives on technical expertise and a strong service culture. Your leadership will drive daily operations, foster collaboration, and ensure we consistently exceed performance targets.

You’ll champion a safe, inclusive, and supportive work environment - one where every team member feels valued, empowered to grow, and encouraged to give back to the community.

If you are driven to make a real impact and shape a culture of excellence, we want to hear from you.

• Location: Smith&Smith Hastings (504 Karamu Road North Hastings 4122)
• Hours: 40 hours Monday - Sunday

About You:

You’re an experienced professional with a strong background in autoglass or a related customer-facing operational role. Ideally, you’ll bring:

• At least 3 years’ experience as an autoglass technician, including repair, replacement, and ADAS recalibration — or equivalent experience in an operational or customer service role within the autoglass or similar industry.
• Strong problem-solving skills, with the ability to break down complex issues into clear, actionable steps.
• A solid understanding of Safety, Health, and Wellbeing practices, with a track record of applying them effectively in line with company policies.
• Excellent communication skills, ensuring clarity, collaboration, and a shared understanding across your team and with customers.
• Team-building experience, with a focus on leveraging diverse skills and perspectives to achieve shared goals.
• Commercial awareness, using your knowledge of the industry and market trends to help drive business success.
• A clean, full New Zealand driver’s licence.
• Unrestricted rights to work in New Zealand.

What we offer:

At Smith&Smith®, we believe in supporting our people to thrive—both on and off the job. Here’s what you can look forward to:

• Empowering leadership – Work with Area Manager who support, encourage, and help the growth trajectory of the branch.
• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
• Rewarding you – Access a fantastic rewards programme.
• $200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.
• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.
• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.
• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed)

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded a Gold 2023 EcoVadis Sustainability Rating for the past seven years – putting us in the top 5% of global companies rated by EcoVadis for our social, environmental, and ethical performance.