Branch Manager

Avis Budget Car Rental LLC; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Annual incentive

Vehicle provided

Wellbeing programme

Life insurance

Superannuation options

Career progression

Job summary

Avis Budget Group is seeking a Branch Manager in Auckland CBD to lead a dynamic team and oversee all aspects of our car rental operations. You will manage rostering, coaching, and performance, while driving service quality and sales results.

A passion for customer service and hands-on leadership are essential to guide the team to success. Join a global mobility leader with a supportive culture, vehicle incentives, and career growth opportunities across NZ and beyond.

Qualifications

• Previous experience leading a team in a sales/operations environment.
• Strong customer service focus with ability to drive performance.
• Proven ability to manage rostering, coaching, and goal setting.

Responsibilities

• Lead operations and manage the team, including rostering and coaching to achieve goals.
• Inspire and develop the team to deliver high quality service and sales targets.
• Drive business development and ensure compliance across local markets.

Skills

Leadership

Coaching

Customer service

Sales

Operations management

Rostering

Communication

Team motivation

Tools

Excel

Job description

A fantastic opportunity to step into a Branch Manager role based in the Auckland CBD to both join and guide our amazing team to continued success.

• Opportunity to manage and enhance our brands
• Supportive, friendly, caring team and culture
• Global organisation with a customer service driven focus

The Opportunity

Managing, supporting, and growing our Avis and Budget Car Rental business, you will be responsible for handling all aspects of our operations, logistics and people to ensure the business is both efficient and profitable.

• Leadership of operations and team including rostering, on-job coaching and goal setting
• Coach, develop and inspire the team to achieve high performance in quality, service, and sales to ensure our customers receive the highest level of service and NPS scores are achieved.
• Business development and general operations compliance including improving new and existing business opportunities from local markets.
• Maintain effective fleet utilisation and profit generation i.e., fleet management/logistics to get “right car, right place, right time”
• Achieve annual goals in financial objectives and our internal team culture.
• Working with our wider team and liaising with Head Office
• Work health and safety champion.

What we are looking for

Previous experience managing and leading a team in a similar role or sales/operations environment will be important to your success in this position. A passion for customer service and driven by sales and performance targets with an understanding of market dynamics is also key.

Being a team leader with the ability to motivate, coach, mentor and develop the team with a genuine desire to provide a great workplace. You will be a dynamic, positive person with great communication skills who takes initiative in a hands-on leadership style to drive the success of the business.

Good computer skills (Excel skills essential) and ability to pick up new systems easily will also be needed (training will be provided for our in-house systems) as will a full driver’s licence.

So, what is on offer?

• Salary + annual incentive + fully maintained vehicle
• Wellbeing programme incl. life insurance + superannuation options
• Stepping-stone to NZ-wide & global opportunities to build your career with Avis Budget Group
• The role itself brings challenge, pace & variety.
• Be part of a positive, passionate team where achievements are celebrated.
• Discounts within Avis Budget Group and our partners
• Represent a global market leader.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Auckland

Auckland

New Zealand