Branch Manager

New Zealand Avis Rent A Car Limited; Auckland; On-site; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Fully maintained vehicle

Wellbeing programme incl. life 보험? 보험을

Discounts within Avis Budget Group

NZ-wide & global career opportunities

Job summary

Avis Budget Group is seeking a Branch Manager in Auckland CBD to lead and develop our team, drive service excellence, and grow the Avis and Budget Car Rental operations. You will manage day-to-day activities, foster a customer-centric culture, and collaborate with Head Office to achieve business goals.

This hands-on leadership role emphasizes fleet logistics, staff development, and meeting financial targets, with a supportive team and opportunities across NZ and global brands.

Qualifications

• Experience leading a team in operations or sales/ops environments.
• Strong customer service orientation with sales and performance focus.
• Ability to motivate, coach, and develop a team; pro-active leadership style.
• Dynamic, positive communicator who takes initiative and drives business success.
• Good computer skills and ability to learn new systems (Excel essential).
• Hold a valid driver’s licence.

Responsibilities

• Lead operations and rostering; coach and set goals for the team.
• Inspire high performance in quality, service, and sales; maintain NPS focus.
• Drive business development and improve market opportunities locally.
• Manage fleet utilisation and logistics to ensure right car, right place, right time.
• Meet annual financial and culture targets; liaise with Head Office.
• Champion health and safety and maintain regulatory compliance.

Skills

Leadership

Coaching

Customer service

Sales targets

Communication

Excel

Tools

Excel

Job description

A fantastic opportunity to step into a Branch Manager role based in the Auckland CBD to both join and guide our amazing team to continued success. Opportunity to manage and enhance our brands Supportive, friendly, caring team and culture Global organisation with a customer service driven focus The Opportunity Managing, supporting, and growing our Avis and Budget Car Rental business, you will be responsible for handling all aspects of our operations, logistics and people to ensure the business is both efficient and profitable.

This varied role will see you very hands-on with:

• Leadership of operations and team including rostering, on-job coaching and goal setting
• Coach, develop and inspire the team to achieve high performance in quality, service, and sales to ensure our customers receive the highest level of service and NPS scores are achieved.
• Business development and general operations compliance including improving new and existing business opportunities from local markets.
• Maintain effective fleet utilisation and profit generation i.e., fleet management/logistics to get “right car, right place, right time”
• Achieve annual goals in financial objectives and our internal team culture.
• Working with our wider team and liaising with Head Office
• Work health and safety champion.

What we are looking for:

• Previous experience managing and leading a team in a similar role or sales/operations environment will be important to your success in this position.
• A passion for customer service and driven by sales and performance targets with an understanding of market dynamics is also key.
• Being a team leader with the ability to motivate, coach, mentor and develop the team with a genuine desire to provide a great workplace.
• You will be a dynamic, positive person with great communication skills who takes initiative in a hands-on leadership style to drive the success of the business.
• Good computer skills (Excel skills essential) and ability to pick up new systems easily will also be needed (training will be provided for our in-house systems) as will a full driver’s licence.

So, what is on offer?

• Salary + annual incentive + fully maintained vehicle
• Wellbeing programme incl. life insurance + superannuation options
• Stepping-stone to NZ-wide & global opportunities to build your career with Avis Budget Group
• The role itself brings challenge, pace & variety.
• Be part of a positive, passionate team where achievements are celebrated.
• Discounts within Avis Budget Group and our partners
• Represent a global market leader.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Auckland Auckland New Zealand A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.