Booking Clerk Endoscopy

New Zealand Government Joba; Waikato; On-site; NZD 42,000 - 54,000; Part time

Job summary

Thames Hospital in The Coromandel is seeking a proactive booking clerk/administrator for a permanent part-time role. You will manage patient appointments, maintain records, and support clinical staff in a fast-paced hospital environment.

Working 3 days per week (24 hours) on weekdays, you will be at the frontline of the booking department, ensuring accurate information and a welcoming environment for patients and whānau.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Ability to work autonomously and in a team environment.
• Well-developed clerical skills; booking clerk experience is an advantage.
• Excellent time management and organisational skills.
• Empathetic approach and ability to adapt to changing priorities.
• Quick to learn new systems; stays calm under pressure.

Responsibilities

• Maintain accurate patient information.
• Schedule surgical appointments.
• Schedule outpatient appointments.
• Support services to meet Ministry of Health targets.
• Liaise with staff and patients.

Skills

Excellent communication

Customer service

Autonomous working

Team collaboration

Clerical skills

Time management

Empathy

Calm under pressure

Job description

Thames Hospital

Permanent, part-time, 48 hour per fortnight, Rostered shifts Monday to Friday Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. This position is open exclusively to Health New Zealand | Te Whatu Ora staff only.

About the Role

Are you a proactive and enthusiastic booking clerk or administrator looking for a role where you can make a real impact. in a dynamic healthcare environment?This is a fantastic opportunity to work in a fast‑paced, rewarding role that offers plenty of variety. You'll be at the frontline of our booking department, organising patient appointments, creating a welcoming environment for patients and their whānau, while providing essential support to our clinical staff, making this position a vital part of our hospital community. In this permanent part time position, you would be working 3 days per week (a total of 24 hours per week) on weekdays only.

Key responsibilities

• Maintain accurate patient information
• Schedule surgical appointments
• Schedule outpatient appointments
• Supporting services to meet Ministry of Health targets
• Liaising with staff and patients

About the Service

We pride ourselves on the provision of quality and patient focussed care and work in a true inter-disciplinary way with clinical and allied health team members. The hospital is an integral part of our community and you would be joining a team that truly makes a difference.

About Thames

Thames Hospital is a modern 50-bed secondary care facility offering a comprehensive range of services, including an emergency department, inpatient care, day surgery, an infusion unit, rehabilitation services, birthing unit and low‑acuity mental health care. Our hospital boasts 24‑hour laboratory and radiology services, including advanced CT imaging. As an accredited training hub, we support 5th and 6th-year medical students from Auckland University, PGY2 House Officers, and registrars in Rural Hospital Medicine and General and Acute Care Medicine. We offer a robust quality improvement program, CME opportunities, and an RMO teaching program. Telehealth is expanding at Thames, supporting inpatient care, outpatient clinics, and emergency services like stroke thrombolysis. Located in the heart of The Coromandel, Thames is a charming town steeped in history and surrounded by stunning natural beauty. The area offers a mix of colonial architecture, a vibrant arts scene, and a rich cultural heritage, including Māori history and the town's gold mining past. Outdoor enthusiasts will find endless opportunities to explore the Coromandel Ranges and Kauaeranga Valley with hiking and camping right on your doorstep. Thames also marks the beginning of the Hauraki Rail Trail, perfect for cycling through the regions scenic landscapes. With an abundance of caf s, boutique shops, and local attractions, Thames provides a perfect balance of adventure, relaxation, and community. It's an ideal place to build your career while enjoying the serene beauty and lifestyle of the Coromandel. Join us -Come and join us at Thames Hospital

About you

To be considered for this opportunity, you must be able to demonstrate the following:

• Excellent communication skills with a pleasant telephone manner
• Strong customer service focus
• Ability to work autonomously and within a team environment
• Well-developed clerical skills, previous booking clerk experience would be an advantage
• Excellent time management and organisational skills
• Empathetic
• Quick to learn new systems
• Calm under pressure

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.