Biosecurity Field Operator

Downer; Central Otago; On-site; NZD 44,000 - 52,000; Full time

Job summary

V2 Mobile Repairs in Oamaru, Otago region is seeking a motivated Service Technician to diagnose, repair and maintain mobile devices. You will work in a fast-paced repair environment, using diagnostic tools and delivering high-quality customer support.

This full-time role offers a minimum 30 hours per week with pay rates of $32 to $38 per hour, depending on skills and experience. Join a team that values precision and customer satisfaction in mobile technology.

Qualifications

• Minimum two years of relevant work experience or Level 5 IT qualification.
• Strong diagnostic and troubleshooting skills for hardware and software.
• Excellent attention to detail and care with delicate devices.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct comprehensive diagnostics on mobile devices to identify faults.
• Use specialised diagnostic tools and software to detect issues and physical damage.
• Perform testing to determine root causes of faults such as screen failures or battery issues.
• Repair or replace defective components including screens, batteries, cameras, charging ports, speakers and more.
• Disassemble and reassemble devices carefully to ensure proper installation.
• Carry out advanced hardware repairs involving motherboards and ICs.
• Troubleshoot software issues including OS failures, crashes, malware, and firmware problems.
• Perform system restorations, firmware updates, software installations, and data backup or recovery.
• Install, configure and update mobile applications according to customer requirements.
• Communicate with customers to explain repair processes, costs, and timelines.
• Provide advice on device maintenance to reduce future damage.

Skills

Diagnostic troubleshooting

Customer service

Attention to detail

Teamwork / independence

Education

Level 5 qualification in Information Technology or related field

Tools

Diagnostic tools

Job description

V2 Mobile Repairs is looking for a motivated and skilled Service Technician to join our team in Oamaru, Otago region. This is a full-time position guaranteed minimum 30 hours per week offering an excellent opportunity to work in a fast-paced mobile device repair environment with pay rate of $32 to $38 per hour depending on your skills and experience.

About the Role

As a Service Technician, you will be responsible for diagnosing, repairing, and maintaining mobile phones, tablets, and other electronic devices. You will provide high-quality technical services while delivering excellent customer support.

Key Responsibilities

• Conduct comprehensive diagnostics on mobile phones, tablets, and related devices to identify hardware and software faults.
• Use specialised diagnostic tools and software to accurately detect device issues and physical damage.
• Perform systematic testing to determine the root cause of faults such as screen failures, battery issues, charging problems, faulty buttons, and software errors.
• Repair or replace defective components, including screens, batteries, cameras, charging ports, speakers, microphones, buttons, and other internal parts.
• Carefully disassemble and reassemble mobile devices while ensuring all components are correctly installed.
• Perform advanced hardware repairs involving motherboards, integrated circuits (ICs), connectors, and other delicate electronic components.
• Carry out repairs using appropriate tools and techniques while minimising the risk of damage to surrounding components.
• Troubleshoot and resolve software issues, including operating system failures, application crashes, malware infections, and firmware-related problems.
• Perform system restorations, firmware updates, software installations, device unlocking, password resets, and data backup or recovery where required.
• Install, configure, and update mobile applications according to customer requirements.
• Communicate professionally with customers to identify device issues and explain repair processes, estimated costs, and expected completion times.
• Provide customers with advice on device maintenance and preventative care to reduce future damage.
• Deliver prompt, professional technical support both in person and over the phone.

Skills and Experience

To be successful in this role, you must have:

• At least two years of relevant work experience; or aLevel 5 qualification (or higher) in Information Technology or any relevant technical field.
• Strong diagnostic and troubleshooting skills for both hardware and software issues.
• Excellent attention to detail and the ability to work efficiently with delicate electronic components.
• Good communication and customer service skills.
• The ability to work independently and as part of a team.

What We Offer

• A supportive and professional working environment.
• Opportunities to further develop your technical skills and experience.
• Competitive remuneration based on skills and experience.