Mobile Carpenter — Maintenance & Small Projects

Cushman & Wakefield; Otago; On-site; NZD 44,000 - 52,000; Full time

Job summary

V2 Mobile Repairs in Oamaru, Otago, is seeking a Service Technician to diagnose, repair, and maintain mobile phones and tablets in a fast-paced field environment. The role offers a guaranteed minimum 30 hours per week and a pay rate of NZD 32–38 per hour based on skills and experience.

You will diagnose faults, repair components, perform firmware updates, and provide professional customer support while ensuring high-quality service and preventative device care.

Qualifications

• Two years of relevant work experience or a Level 5 IT qualification.
• Strong diagnostic and troubleshooting skills for hardware and software issues.
• Excellent attention to detail and ability to work with delicate electronic components.
• Good communication and customer service skills.
• The ability to work independently and as part of a team.

Responsibilities

• Diagnose hardware and software faults on mobile devices.
• Use diagnostic tools to identify issues.
• Test devices to determine root causes.
• Repair or replace components such as screens, batteries, ports, and speakers.
• Disassemble and reassemble devices carefully.
• Perform advanced hardware repairs on boards and connectors.
• Explain repair processes and costs to customers.
• Provide maintenance advice to customers.

Skills

Diagnostics

Troubleshooting

Attention to detail

Customer service

Teamwork

Education

Level 5 IT qualification

Job description

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V2 Mobile Repairs is looking for a motivated and skilled Service Technician to join our team in Oamaru, Otago region. This is a full-time position guaranteed minimum 30 hours per week offering an excellent opportunity to work in a fast-paced mobile device repair environment with pay rate of $32 to $38 per hour depending on your skills and experience.

About the Role

As a Service Technician, you will be responsible for diagnosing, repairing, and maintaining mobile phones, tablets, and other electronic devices. You will provide high-quality technical services while delivering excellent customer support.

Key Responsibilities

• Conduct comprehensive diagnostics on mobile phones, tablets, and related devices to identify hardware and software faults.
• Use specialised diagnostic tools and software to accurately detect device issues and physical damage.
• Perform systematic testing to determine the root cause of faults such as screen failures, battery issues, charging problems, faulty buttons, and software errors.
• Repair or replace defective components, including screens, batteries, cameras, charging ports, speakers, microphones, buttons, and other internal parts.
• Carefully disassemble and reassemble mobile devices while ensuring all components are correctly installed.
• Perform advanced hardware repairs involving motherboards, integrated circuits (ICs), connectors, and other delicate electronic components.
• Carry out repairs using appropriate tools and techniques while minimising the risk of damage to surrounding components.
• Troubleshoot and resolve software issues, including operating system failures, application crashes, malware infections, and firmware-related problems.
• Perform system restorations, firmware updates, software installations, device unlocking, password resets, and data backup or recovery where required.
• Install, configure, and update mobile applications according to customer requirements.
• Communicate professionally with customers to identify device issues and explain repair processes, estimated costs, and expected completion times.
• Provide customers with advice on device maintenance and preventative care to reduce future damage.
• Deliver prompt, professional technical support both in person and over the phone.

Skills and Experience

To be successful in this role, you must have:

• At least two years of relevant work experience; or aLevel 5 qualification (or higher) in Information Technology or any relevant technical field.
• Strong diagnostic and troubleshooting skills for both hardware and software issues.
• Excellent attention to detail and the ability to work efficiently with delicate electronic components.
• Good communication and customer service skills.
• The ability to work independently and as part of a team.

What We Offer

• A supportive and professional working environment.
• Opportunities to further develop your technical skills and experience.
• Competitive remuneration based on skills and experience.

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