Technical Sales Representative - Farmguard

Ixom; Waitaki Bridge; On-site; NZD 44,000 - 52,000; Full time

Job summary

V2 Mobile Repairs in Oamaru is seeking a motivated Service Technician to diagnose, repair and maintain mobile phones, tablets and other electronics. You will work in a fast-paced repair environment with pay rate of $32–$38 per hour, guaranteed minimum 30 hours per week.

You will perform diagnostics, component repairs, software troubleshooting and customer support while ensuring high quality service and clear communication about costs and completion times.

Qualifications

• At least two years of relevant work experience.
• A Level 5 qualification in Information Technology or related field.

Responsibilities

• Diagnose, repair, and maintain mobile devices.
• Use diagnostic tools to detect hardware/software faults.
• Repair or replace components (screens, batteries, ports, etc.).
• Disassemble/reassemble devices carefully.
• Troubleshoot software issues and firmware problems.
• Assist customers with repair costs and ETA.

Skills

Diagnostics

Troubleshooting

Attention to detail

Customer service

Teamwork

Independent work

Two years experience

Education

Level 5 IT qualification

Job description

V2 Mobile Repairs is looking for a motivated and skilled Service Technician to join our team in Oamaru, Otago region. This is a full-time position guaranteed minimum 30 hours per week offering an excellent opportunity to work in a fast-paced mobile device repair environment with pay rate of $32 to $38 per hour depending on your skills and experience.

About the Role

As a Service Technician, you will be responsible for diagnosing, repairing, and maintaining mobile phones, tablets, and other electronic devices. You will provide high-quality technical services while delivering excellent customer support.

Key Responsibilities

• Conduct comprehensive diagnostics on mobile phones, tablets, and related devices to identify hardware and software faults.
• Use specialised diagnostic tools and software to accurately detect device issues and physical damage.
• Perform systematic testing to determine the root cause of faults such as screen failures, battery issues, charging problems, faulty buttons, and software errors.
• Repair or replace defective components, including screens, batteries, cameras, charging ports, speakers, microphones, buttons, and other internal parts.
• Carefully disassemble and reassemble mobile devices while ensuring all components are correctly installed.
• Perform advanced hardware repairs involving motherboards, integrated circuits (ICs), connectors, and other delicate electronic components.
• Carry out repairs using appropriate tools and techniques while minimising the risk of damage to surrounding components.
• Troubleshoot and resolve software issues, including operating system failures, application crashes, malware infections, and firmware-related problems.
• Perform system restorations, firmware updates, software installations, device unlocking, password resets, and data backup or recovery where required.
• Install, configure, and update mobile applications according to customer requirements.
• Communicate professionally with customers to identify device issues and explain repair processes, estimated costs, and expected completion times.
• Provide customers with advice on device maintenance and preventative care to reduce future damage.
• Deliver prompt, professional technical support both in person and over the phone.

Skills and Experience

To be successful in this role, you must have:

• At least two years of relevant work experience; or aLevel 5 qualification (or higher) in Information Technology or any relevant technical field.
• Strong diagnostic and troubleshooting skills for both hardware and software issues.
• Excellent attention to detail and the ability to work efficiently with delicate electronic components.
• Good communication and customer service skills.
• The ability to work independently and as part of a team.

What We Offer

• A supportive and professional working environment.
• Opportunities to further develop your technical skills and experience.
• Competitive remuneration based on skills and experience.

If you have a passion for technology and enjoy solving technical problems while providing excellent customer service, we encourage you to apply.