Fmcg Field Territory Manager – Warrington (No Weekends)

Avidity Careers; Otago; On-site; NZD 44,000 - 52,000; Full time

Benefits offered by this job

Competitive remuneration

Skill development opportunities

Job summary

V2 Mobile Repairs in Oamaru, Otago region, is seeking a motivated Service Technician to diagnose, repair and maintain mobile devices in a fast-paced shop environment. The role is full-time with a guaranteed minimum 30 hours per week and pays A$32 to A$38 per hour, depending on skills and experience.

Responsibilities include diagnostics, hardware and software repair, component replacement, and customer communication.

Qualifications

• Two years of relevant work experience or a Level 5 IT qualification.
• Strong diagnostic and troubleshooting skills for hardware and software.
• Excellent attention to detail and careful handling of delicate electronics.
• Good communication and customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Diagnose, repair, and maintain mobile phones, tablets and other devices.
• Use diagnostic tools to identify hardware/software faults.
• Repair or replace components such as screens, batteries, cameras and ports.
• Disassemble/reassemble devices ensuring proper component fit.
• Troubleshoot software issues and perform firmware updates or data recovery as needed.
• Communicate with customers about issues, costs and completion times.

Skills

Diagnostic & troubleshooting

Attention to detail

Communication

Teamwork

Independent work

Education

Level 5 IT qualification

Two years relevant work experience

Job description

V2 Mobile Repairs is looking for a motivated and skilled Service Technician to join our team in Oamaru, Otago region. This is a full-time position guaranteed minimum 30 hours per week offering an excellent opportunity to work in a fast-paced mobile device repair environment with pay rate of $32 to $38 per hour depending on your skills and experience.

About the Role

As a Service Technician, you will be responsible for diagnosing, repairing, and maintaining mobile phones, tablets, and other electronic devices. You will provide high-quality technical services while delivering excellent customer support.

Key Responsibilities

• Conduct comprehensive diagnostics on mobile phones, tablets, and related devices to identify hardware and software faults.
• Use specialised diagnostic tools and software to accurately detect device issues and physical damage.
• Perform systematic testing to determine the root cause of faults such as screen failures, battery issues, charging problems, faulty buttons, and software errors.
• Repair or replace defective components, including screens, batteries, cameras, charging ports, speakers, microphones, buttons, and other internal parts.
• Carefully disassemble and reassemble mobile devices while ensuring all components are correctly installed.
• Perform advanced hardware repairs involving motherboards, integrated circuits (ICs), connectors, and other delicate electronic components.
• Carry out repairs using appropriate tools and techniques while minimising the risk of damage to surrounding components.
• Troubleshoot and resolve software issues, including operating system failures, application crashes, malware infections, and firmware-related problems.
• Perform system restorations, firmware updates, software installations, device unlocking, password resets, and data backup or recovery where required.
• Install, configure, and update mobile applications according to customer requirements.
• Communicate professionally with customers to identify device issues and explain repair processes, estimated costs, and expected completion times.
• Provide customers with advice on device maintenance and preventative care to reduce future damage.
• Deliver prompt, professional technical support both in person and over the phone.

Skills and Experience

To be successful in this role, you must have:

• At least two years of relevant work experience; or aLevel 5 qualification (or higher) in Information Technology or any relevant technical field.
• Strong diagnostic and troubleshooting skills for both hardware and software issues.
• Excellent attention to detail and the ability to work efficiently with delicate electronic components.
• Good communication and customer service skills.
• The ability to work independently and as part of a team.

What We Offer

• A supportive and professional working environment.
• Opportunities to further develop your technical skills and experience.
• Competitive remuneration based on skills and experience.