Mobile Device Repair Technician - Oamaru

V2 Mobile Repairs; Oamaru; On-site; NZD 44,000 - 52,000; Full time

Job summary

V2 Mobile Repairs in Oamaru, Otago, is seeking a motivated Service Technician to diagnose, repair, and maintain mobile phones, tablets, and other devices. The role offers a minimum 30 hours per week full-time schedule with pay rates between $32 and $38 per hour, depending on skills and experience.

You will work in a fast-paced repair environment, performing diagnostics, hardware replacements, software troubleshooting, and customer-facing support.

Qualifications

• Strong diagnostic and troubleshooting skills for hardware and software issues.
• Excellent attention to detail and the ability to work efficiently with delicate electronic components.
• Good communication and customer service skills.
• The ability to work independently and as part of a team.

Responsibilities

• Conduct comprehensive diagnostics on mobile phones, tablets, and related devices to identify hardware and software faults.
• Use specialised diagnostic tools and software to accurately detect device issues and physical damage.
• Perform systematic testing to determine the root cause of faults such as screen failures, battery issues, charging problems, faulty buttons, and software errors.
• Repair or replace defective components, including screens, batteries, cameras, charging ports, speakers, microphones, buttons, and other internal parts.
• Carefully disassemble and reassemble mobile devices while ensuring all components are correctly installed.
• Perform advanced hardware repairs involving motherboards, ICs, connectors, and other delicate electronic components.
• Carry out repairs using appropriate tools and techniques while minimising the risk of damage to surrounding components.
• Troubleshoot and resolve software issues, including OS failures, app crashes, malware infections, and firmware problems.
• Perform system restorations, firmware updates, software installations, device unlocking, password resets, and data backup or recovery where required.
• Install, configure, and update mobile applications according to customer requirements.
• Communicate professionally with customers to identify device issues and explain repair processes, estimated costs, and completion times.
• Provide customers with advice on device maintenance and preventative care to reduce future damage.
• Deliver prompt, professional technical support both in person and over the phone.

Skills

Diagnostic skills

Troubleshooting

Attention to detail

Communication

Teamwork

Education

Level 5 IT qualification

Job description

V2 Mobile Repairs in Oamaru, Otago, is seeking a motivated Service Technician to diagnose, repair, and maintain mobile phones, tablets, and other devices. The role offers a minimum 30 hours per week full-time schedule with pay rates between $32 and $38 per hour, depending on skills and experience.

You will work in a fast-paced repair environment, performing diagnostics, hardware replacements, software troubleshooting, and customer-facing support.