Banking Operations Leader — Queenstown | Grow & Lead

Placements24; Canterbury; On-site; NZD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Career development opportunities

Job summary

Placements24 in Queenstown seeks an experienced Operations Manager to oversee banking branch activities. You will lead teller operations, back-office processes, and account services, ensuring efficiency, accuracy, and regulatory compliance while delivering excellent customer service.

The role requires a Bachelor's in Business/Finance, 5+ years in banking operations, and a proven ability to drive process improvements.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Master's degree or management certification is advantageous.
• Minimum of 5 years in banking operations management or related leadership.
• Proven track record leading operational teams and driving improvements.
• Strong knowledge of AML/KYC and regulatory compliance.
• Excellent communication and interpersonal skills with focus on team development.

Responsibilities

• Direct all banking branch operations, including tellers and back-office processing.
• Develop and enforce policies to ensure efficiency, accuracy, and compliance.
• Lead and train the operations team to deliver high customer service.
• Monitor performance metrics and implement corrective actions.
• Ensure strict AML, KYC, and internal control adherence.
• Collaborate with department heads to support business objectives.

Skills

Leadership

Operational management

Strategic planning

Regulatory compliance

AML/KYC knowledge

Communication

Education

Bachelor's degree in Business/Finance

Master's degree or relevant certification

Job description

Placements24 in Queenstown seeks an experienced Operations Manager to oversee banking branch activities. You will lead teller operations, back-office processes, and account services, ensuring efficiency, accuracy, and regulatory compliance while delivering excellent customer service.

The role requires a Bachelor's in Business/Finance, 5+ years in banking operations, and a proven ability to drive process improvements.