Operations Manager - Banking

Placements24; Canterbury; On-site; NZD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Career development opportunities

Job summary

Placements24 in Queenstown seeks an experienced Operations Manager to oversee banking branch activities. You will lead teller operations, back-office processes, and account services, ensuring efficiency, accuracy, and regulatory compliance while delivering excellent customer service.

The role requires a Bachelor's in Business/Finance, 5+ years in banking operations, and a proven ability to drive process improvements.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Master's degree or management certification is advantageous.
• Minimum of 5 years in banking operations management or related leadership.
• Proven track record leading operational teams and driving improvements.
• Strong knowledge of AML/KYC and regulatory compliance.
• Excellent communication and interpersonal skills with focus on team development.

Responsibilities

• Direct all banking branch operations, including tellers and back-office processing.
• Develop and enforce policies to ensure efficiency, accuracy, and compliance.
• Lead and train the operations team to deliver high customer service.
• Monitor performance metrics and implement corrective actions.
• Ensure strict AML, KYC, and internal control adherence.
• Collaborate with department heads to support business objectives.

Skills

Leadership

Operational management

Strategic planning

Regulatory compliance

AML/KYC knowledge

Communication

Education

Bachelor's degree in Business/Finance

Master's degree or relevant certification

Job description

About the Role

Our client is seeking a results-oriented and experienced Operations Manager to oversee and optimize banking operations in Queenstown . This leadership role is responsible for ensuring the efficiency, accuracy, and compliance of daily banking activities, managing operational teams, and implementing process improvements to enhance service delivery. You will play a key role in maintaining the smooth functioning of the branch's operational backbone within the Banking & Finance sector, ensuring a high level of customer satisfaction and operational integrity. This is a critical position requiring strong leadership and operational expertise.

Key Responsibilities

• Manage and direct all operational aspects of the banking branch, including teller operations, account services, and back-office processing.
• Develop, implement, and enforce operational policies and procedures to ensure efficiency and compliance.
• Lead, train, and motivate the operations team, fostering a culture of high performance and excellent customer service.
• Monitor operational performance metrics, identify areas for improvement, and implement corrective actions.
• Ensure adherence to all regulatory requirements, AML policies, and internal controls.
• Collaborate with other department heads to support business objectives and enhance the overall client experience.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• A Master's degree or relevant management certification is advantageous.
• Minimum of 5 years of experience in banking operations management or a related leadership role.
• Proven experience in managing operational teams and driving process improvements.
• In-depth understanding of banking products, services, and regulatory compliance (e.g., AML, KYC).
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities, with a focus on team development and client relations.

Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive benefits package including health insurance and retirement contributions.
• Opportunities for career advancement within the organization.
• A dynamic and challenging work environment in Queenstown .
• Support for professional development and continuous learning initiatives.