Banking Customer Service Pro – Wanaka & Alexandra

Westpac New Zealand; Vincent Community; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

4 weeks holiday + 5 wellbeing days

Purchased leave options up to 4 weeks

Banking benefits, insurance discounts,

Superannuation scheme

Career growth programs

Parental leave top-up

School holiday subsidy

Community programs

Job summary

Westpac New Zealand is seeking a Customer Service Representative for our Wanaka and Alexandra branches. This full-time, permanent role puts you at the heart of everyday banking, guiding customers with confidence and a friendly, patient approach.

You’ll help customers with online banking, card issues, and regulatory questions, using digital tools to simplify tasks. If you love people, problem solving, and building long-term relationships, this is the place to grow your career with Westpac.

Qualifications

• Background in customer service or administration.
• Comfort using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Willingness to learn about financial services and regulatory requirements.

Responsibilities

• Help customers with online banking and digital tools.
• Resolve card disputes and clarify regulatory requirements.
• Guide customers to the right products and services to meet their needs.
• Provide friendly, patient service to leave customers feeling heard and supported.

Skills

customer service

digital tools

multitasking

regulatory environment

problem-solving

growth mindset

Job description

Westpac New Zealand is seeking a Customer Service Representative for our Wanaka and Alexandra branches. This full-time, permanent role puts you at the heart of everyday banking, guiding customers with confidence and a friendly, patient approach.

You’ll help customers with online banking, card issues, and regulatory questions, using digital tools to simplify tasks. If you love people, problem solving, and building long-term relationships, this is the place to grow your career with Westpac.