Banking Assistant: Personalised Customer Support & Growth

Kiwibank; Dunedin; Hybrid; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Market-leading benefits

Wellbeing support

Career development

Job summary

Kiwibank in Dunedin is seeking a Banking Assistant to welcome customers, understand their needs and connect them with the right solution. You’ll handle everyday transactions, assist with account support and guide customers through digital banking, delivering personalised experiences.

Join a welcoming, inclusive team in a vibrant city that values growth, learning and community impact. This role offers a stable schedule and opportunities to develop within financial services.

Qualifications

• Customer-facing experience in a sales or service environment is preferred.
• Comfort with numbers, administration and technology.
• Proactive attitude with ability to learn new digital tools.
• Strong listening and questioning skills to identify next steps for customers.

Responsibilities

• Assist customers with everyday transactions and account support.
• Help customers use digital banking tools with confidence.
• Create trusted, personalised experiences and build customer trust.
• Connect customers with the right solution or specialist.

Skills

Customer service

Sales/service experience

Active listening

Attention to detail

Digital tools proficiency

Problem solving

Job description

Kiwibank in Dunedin is seeking a Banking Assistant to welcome customers, understand their needs and connect them with the right solution. You’ll handle everyday transactions, assist with account support and guide customers through digital banking, delivering personalised experiences.

Join a welcoming, inclusive team in a vibrant city that values growth, learning and community impact. This role offers a stable schedule and opportunities to develop within financial services.