Business Lending Operations Specialist

Kiwibank; Auckland; Híbrido; NZD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Kiwibank is seeking a Business Lending Operations specialist to support loan documentation, settlements, securities and lending maintenance. Based in Auckland with hybrid work options, you will collaborate with Business Banking Managers and a range of internal teams to resolve queries and drive smooth process delivery.

You’ll bring experience from financial services or banking contact centres, strong relationship-building with customers and stakeholders, and the ability to learn new systems

Formación

• Experience in financial services, lending, or a banking contact centre or branch environment.
• Strong relationship-building skills with both customers and internal stakeholders.
• Confidence navigating multiple systems and learning new technology.
• Solid experience in administration and managing documentation.

Responsabilidades

• Provide critical support to Business Banking Managers with managing loan documentation, settlements, securities, and lending maintenance processes.
• Handle customer queries, compliance matters, and other challenges to deliver seamless solutions.
• Work with internal stakeholders and participate in team-wide improvements and technology initiatives.
• Contribute to ongoing process improvements within the Business Lending Operations team.

Conocimientos

Relationship-building

System navigation

Administration

Lending knowledge

Descripción del empleo

Enjoy discounts on everyday essentials and staff rates for banking

Grow your career through secondments, projects and learning programmes

Based in Auckland, Hamilton, Hastings, Lower Hutt or Christchurch with hybrid work arrangements

This is us. Where making an impact matters.
Our Business Lending Operations team plays a vital role in supporting Kiwibank’s frontline and Business Banking teams. In this role, you will be providing critical support to our Business Banking Managers with managing loan documentation, settlements, securities, and lending maintenance processes. You will work with a range of internal stakeholders and handle customer queries, compliance matters, and other challenges to deliver seamless solutions. You will also get involved in team-wide improvements and exciting technology initiatives.

This is us. Where your expertise matters.
While we will help you build on your strengths and develop new skills, we would love to hear from you if you bring some of the following experience:

Previous experience in financial services, lending, or a banking contact centre or branch environment.

Strong relationship-building skills with both customers and internal stakeholders.

Confidence navigating multiple systems and learning new technology.

Solid experience in administration and managing documentation.

You do not need to tick every box to be considered!

This is us. Where you and your career matter.
Join our Business Lending Operations team and grow your banking career. Many of our previous Business Lending Operations Specialists have progressed into roles in digital and technology, people leadership, process improvement, and other areas of the business. We will help you explore where your career can take you.

This is us. Where you and your whānau matter.
Making a difference for Kiwi starts with making a difference for our people. At Kiwibank, you will find flexibility, meaningful work, and the chance to thrive in a place where you truly belong. We are big on ambition — for you, for Kiwibank, and for all Kiwi.

We truly are a Kiwi bank, with every cent of our profit staying right here in New Zealand. We're ambitious for New Zealand and New Zealanders. Our purpose is to make Kiwi better off. We are passionate about creating a sustainable future by making tamariki, Kiwi and Aotearoa better off. This drives everything we do to ensure we're making a real difference as a business. Our first Kiwibank branch opened in 2002 and since then we've grown and expanded into one of the country's biggest banks. This is Kiwibank.

We truly are a Kiwi bank, with every cent of our profit staying right here in New Zealand. We're ambitious for New Zealand and New Zealanders. Our purpose is to make Kiwi better off. We are passionate about creating a sustainable future by making tamariki, Kiwi and Aotearoa better off. This drives everything we do to ensure we're making a real difference as a business. Our first Kiwibank branch opened in 2002 and since then we've grown and expanded into one of the country's biggest banks. This is Kiwibank.