Automotive Customer Experience Advisor

Cycle & Carriage Industries Pte Ltd; Otago; On-site; NZD 64,000 - 95,000; Full time

Job summary

Cycle & Carriage invites applications for a Customer Service Advisor to be the main contact for our clients, delivering professional service and care. You will thrive in a dynamic setting that fosters learning and personal growth.

You will handle bookings, inquiries, and quotes, build lasting relationships, and coordinate with the workshop to ensure timely progress. Excellent communication and teamwork are essential to success.

Qualifications

• GCE 'O' Levels or Nitec/Higher Nitec in automotive‑related fields.
• Minimum 2 years of experience in customer service or sales roles.
• Prior experience in the automotive industry is a plus, but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
• Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.

Responsibilities

• Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
• Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
• Build trust and long‑term relationships with customers, enhancing their engagement and satisfaction.
• Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
• Provide clear, accurate information and offer appropriate solutions to address customer concerns.
• Collect and present customer feedback to support continuous service improvement.
• Support the Customer Service Manager in evaluating and enhancing service processes and practices.

Skills

Customer service

Communication

Team collaboration

Education

O Levels / Nitec in automotive

Job description

Cycle & Carriage invites applications for a Customer Service Advisor to be the main contact for our clients, delivering professional service and care. You will thrive in a dynamic setting that fosters learning and personal growth.

You will handle bookings, inquiries, and quotes, build lasting relationships, and coordinate with the workshop to ensure timely progress. Excellent communication and teamwork are essential to success.