Fixed-Term Service Advisor — Customer-First Auto Workshop

AB Equipment; Wellington; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical and life insurance

Fuel discount card

Training and development

Job summary

AB Equipment seeks a motivated Service Advisor to join the Wellington team on a 6-month fixed-term contract. You will handle service administration, coordinate workshop activities, and liaise with customers and internal teams to ensure smooth work orders and timely repairs.

Experience in automotive workshop is beneficial but not essential; emphasis is on strong admin and customer service skills, with a pathway to potential permanent employment.

Qualifications

• Strong administration and computer skills.
• Excellent attention to detail.
• Passion for delivering great customer service.

Responsibilities

• Prepare and control daily workshop activities including allocation of work to Technicians and assist the Service Manager in ensuring that Technicians and Apprentice Technicians are using their time effectively and efficiently.
• Liaise with Customers, Technicians, Suppliers and Parts Department to follow through opening of work orders to completion.
• Purchase Order Processing.
• Managing Planned Maintenance servicing and records, including follow-up on recommended repairs noted on check sheets.
• Attending to telephone service enquiries and bookings in a timely and courteous manner.
• Managing maintenance spend for the Rental Fleet alongside the Rental Manager and Service Manager.
• Performing service administration duties alongside the Service Administrator, plus any additional admin tasks as required.

Skills

Administration

Customer service

Computers

Attention to detail

Workshop experience (advantage)

Job description

AB Equipment seeks a motivated Service Advisor to join the Wellington team on a 6-month fixed-term contract. You will handle service administration, coordinate workshop activities, and liaise with customers and internal teams to ensure smooth work orders and timely repairs.

Experience in automotive workshop is beneficial but not essential; emphasis is on strong admin and customer service skills, with a pathway to potential permanent employment.