Automotive Customer Care Specialist

Forvia SE; Auckland; Hybrid; NZD 55,000 - 70,000; Full time

Benefits offered by this job

On-site canteen

Free parking

Health insurance with Southern Cross

Long-term employment

Work on innovative technology

Diversity and inclusion focus

Health checks and flu vaccinations

Supportive work environment

Product-focused company culture

Job summary

FORVIA HELLA in Auckland, New Zealand, is seeking a Customer Service Specialist to be the first point of contact for customers, helping them find the right products and solutions while supporting sales and logistics teams.

The role involves handling inquiries by phone and email, processing orders, and contributing to a high level of customer satisfaction in a dynamic environment. On-site work with a focus on service excellence.

Qualifications

• Excellent communication skills (verbal and written).
• Strong problem-solving and solution-focused mindset.
• Ability to take ownership of customer requests and resolve.
• Good attention to detail and accuracy in tasks.
• Ability to work well in a team environment.

Responsibilities

• Build strong relationships with customers through professional and friendly service.
• Respond to customer enquiries via phone and email.
• Process customer orders accurately and efficiently.
• Assist customers with product information, pricing and availability.
• Take ownership of customer requests and work towards first-call resolution.
• Provide feedback, sales leads and insights to the sales and logistics teams.
• Support sales promotions and other customer-focused initiatives.
• Attend occasional industry trade events, training sessions and conferences.

Skills

communication

problem solving

ownership

attention to detail

teamwork

computer skills

Job description

FORVIA HELLA in Auckland, New Zealand, is seeking a Customer Service Specialist to be the first point of contact for customers, helping them find the right products and solutions while supporting sales and logistics teams.

The role involves handling inquiries by phone and email, processing orders, and contributing to a high level of customer satisfaction in a dynamic environment. On-site work with a focus on service excellence.