CUSTOMER SERVICE SPECIALIST (M/F/D)

Forvia SE; Auckland; Híbrido; NZD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site canteen

Free parking

Health insurance with Southern Cross

Long-term employment

Work on innovative technology

Diversity and inclusion focus

Health checks and flu vaccinations

Supportive work environment

Product-focused company culture

Descripción de la vacante

FORVIA HELLA in Auckland, New Zealand, is seeking a Customer Service Specialist to be the first point of contact for customers, helping them find the right products and solutions while supporting sales and logistics teams.

The role involves handling inquiries by phone and email, processing orders, and contributing to a high level of customer satisfaction in a dynamic environment. On-site work with a focus on service excellence.

Formación

• Excellent communication skills (verbal and written).
• Strong problem-solving and solution-focused mindset.
• Ability to take ownership of customer requests and resolve.
• Good attention to detail and accuracy in tasks.
• Ability to work well in a team environment.

Responsabilidades

• Build strong relationships with customers through professional and friendly service.
• Respond to customer enquiries via phone and email.
• Process customer orders accurately and efficiently.
• Assist customers with product information, pricing and availability.
• Take ownership of customer requests and work towards first-call resolution.
• Provide feedback, sales leads and insights to the sales and logistics teams.
• Support sales promotions and other customer-focused initiatives.
• Attend occasional industry trade events, training sessions and conferences.

Conocimientos

communication

problem solving

ownership

attention to detail

teamwork

computer skills

Descripción del empleo

CUSTOMER SERVICE SPECIALIST (M/F/D)

Location Auckland, New Zealand

FORVIA HELLA is a listed international automotive supplier.As a company of the FORVIA Group, FORVIA HELLA stands for high-performancelighting technology and vehicle electronics and, with the Lifecycle SolutionsBusiness Group, also covers a broad service and product portfolio for the spareparts and workshop business as well as for manufacturers of special vehicles.With currently around 34,000 employees at over 125 locations, the company isactive worldwide and generated adjusted sales of €8.0 billion in the fiscalyear 2025.

YOUR TASKS

Our customersare at the heart of everything we do, and we’re looking for a motivated,customer-focused person to join our local Customer Service team.

This is a variedand rewarding role where no two days are the same. You’ll be the first point ofcontact for customers, helping them find the right products and solutions whilesupporting our sales and logistics teams.

Key responsibilities

• Building strong relationships with customers through professional and friendly service.
• Responding to customer enquiries via phone and email.
• Processing customer orders accurately and efficiently.
• Assisting customers with product information, pricing and availability.
• Taking ownership of customer requests and working towards first-call resolution.
• Providing valuable customer feedback, sales leads and insights to the sales and logistics teams.
• Supporting sales promotions and other customer-focused initiatives.
• Attending occasional industry trade events, training sessions and conferences.

Our localCustomer Service team supports a broad portfolio of products and servicesacross the spare parts and workshop sector, as well as supporting originalequipment manufacturers (OEMs).

YOUR QUALIFICATIONS

• A positive attitude and genuine willingness to learn.
• Strong verbal and written communication skills.
• The ability to build positive relationships with a diverse range of customers.
• A professional, approachable and customer-focused attitude.
• A strong sense of ownership and a commitment to finding solutions.
• Excellent problem-solving skills and a solutions-focused mindset.
• Strong attention to detail and a high level of accuracy.
• The ability to work effectively as part of a supportive team.
• Intermediate computer skills are desirable, but full training will be provided.

About our team

Our work can bechallenging, but we embrace the challenge and take pride in making a differencefor our customers and our business. You’ll bejoining a great team that valuesintegrity,respect, teamwork and a commitment to excellent customer service.We support each other, share knowledge and work together to achieve greatresults.

OUR OFFER

• A full on-site canteen
• Free parking
• Discounted health insurance with Southern Cross
• Long-term employment
• The opportunity to work on innovative and ground-breaking technology
• Focus on health, safety and diversity and inclusion
• Annual flu vaccinations and health checks
• A supportive and friendly work environment
• A company passionate about its product and how it gets things done

Forvia HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.

HELLA New Zealand Ltd.

Arianne Guanzon
81-83 Ben Lomond Crescent, Pakuranga Heights
Phone: