Auto Service Manager | Lead a Busy Multi-Brand Shop

MUSTER LIMITED; Mount Maunganui; Sur place; NZD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Relocation assistance

Multi-brand service department

Work with six leading brands

Family-owned dealership group

Lifestyle opportunity in Mount Maungan

Résumé du poste

Farmer Autovillage in Mount Maunganui seeks an experienced Service Manager to lead its busy multi-brand service department across six brands. You will drive workshop performance, customer satisfaction and departmental profitability while managing a skilled team of advisors and technicians.

This role requires proven automotive service management, strong leadership, and a proactive approach to operations, health and safety, and warranty processes within a respected family-owned dealership group.

Qualifications

• Proven service management experience in automotive service centres.
• Experience with multiple franchises or European brands is advantageous.
• Strong leadership and communication skills.
• Knowledge of workshop profitability and KPIs.
• Familiarity with health and safety standards.

Responsabilités

• Lead, motivate and develop a team of Service Advisors and Automotive Technicians.
• Oversee daily service operations, workshop scheduling and workflow management.
• Drive departmental KPIs, technician productivity, efficiency and profitability.
• Monitor financial performance and identify opportunities for operational improvement.
• Maintain high standards of customer service and resolve escalated customer concerns.
• Ensure compliance with manufacturer requirements, warranty processes and health and safety standards.

Connaissances

Service management

Team leadership

Customer service

Workshop operations

KPI management

Outils

Autoline DMS

Description du poste

Farmer Autovillage in Mount Maunganui seeks an experienced Service Manager to lead its busy multi-brand service department across six brands. You will drive workshop performance, customer satisfaction and departmental profitability while managing a skilled team of advisors and technicians.

This role requires proven automotive service management, strong leadership, and a proactive approach to operations, health and safety, and warranty processes within a respected family-owned dealership group.