Service Manager

MUSTER LIMITED; Mount Maunganui; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Multi-brand service department

Work with six leading brands

Family-owned dealership group

Lifestyle opportunity in Mount Maungan

Job summary

Farmer Autovillage in Mount Maunganui seeks an experienced Service Manager to lead its busy multi-brand service department across six brands. You will drive workshop performance, customer satisfaction and departmental profitability while managing a skilled team of advisors and technicians.

This role requires proven automotive service management, strong leadership, and a proactive approach to operations, health and safety, and warranty processes within a respected family-owned dealership group.

Qualifications

• Proven service management experience in automotive service centres.
• Experience with multiple franchises or European brands is advantageous.
• Strong leadership and communication skills.
• Knowledge of workshop profitability and KPIs.
• Familiarity with health and safety standards.

Responsibilities

• Lead, motivate and develop a team of Service Advisors and Automotive Technicians.
• Oversee daily service operations, workshop scheduling and workflow management.
• Drive departmental KPIs, technician productivity, efficiency and profitability.
• Monitor financial performance and identify opportunities for operational improvement.
• Maintain high standards of customer service and resolve escalated customer concerns.
• Ensure compliance with manufacturer requirements, warranty processes and health and safety standards.

Skills

Service management

Team leadership

Customer service

Workshop operations

KPI management

Tools

Autoline DMS

Job description

Farmer Autovillage is seeking an experienced and motivated Service Manager to lead its busy multi-brand service department in Mount Maunganui.

This is an excellent opportunity for an established automotive Service Manager to oversee a substantial service operation representing six leading automotive brands: Audi, Volkswagen, Škoda, CUPRA, Geely and Zeekr.

You'll be joining a respected, family-owned dealership group, leading an experienced team and driving workshop performance, customer satisfaction and departmental profitability.

Benefits

• Relocation assistance is available for the right candidate
• Opportunity to lead a busy, multi-brand service department
• Work with six leading automotive brands
• Established, family-owned dealership group with over 34 years in the industry
• Excellent lifestyle opportunity in Mount Maunganui

The Role

• Lead, motivate and develop a team of Service Advisors and Automotive Technicians
• Oversee daily service operations, workshop scheduling and workflow management
• Drive departmental KPIs, technician productivity, efficiency and profitability
• Monitor financial performance and identify opportunities for operational improvement
• Maintain high standards of customer service and resolve escalated customer concerns
• Ensure compliance with manufacturer requirements, warranty processes and health and safety standards

About You

• Proven Service Management experience within an automotive service centre is essential
• Experience managing multiple franchises or European automotive brands would be advantageous
• Strong knowledge of workshop operations, technician productivity and departmental profitability
• Demonstrated leadership skills with the ability to motivate and develop a high-performing team
• Excellent communication, organisational and customer service skills
• Commercially focused, proactive and confident managing a busy service operation
• Experience with Autoline DMS would be beneficial but is not essential

If you are an experienced Automotive Service Manager looking for your next leadership opportunity with a well-established dealership group, we would like to hear from you.