Auto Parts Customer Experience Manager (40h+)

Novelli Ltd; Auckland; Presencial; NZD 52 000 - 61 000; Tempo integral

Resumo da oferta

Active 4x4 Dismantlers in Auckland is seeking a Customer Service Manager to lead our automotive-parts service operations. You will oversee enquiries, quotations, after-sales service and warranty handling, ensuring high customer satisfaction across the business.

We want a leader with at least 3 years in customer-service management, strong communication and staff supervision skills, and a background in automotive, parts, or retail environments.

Qualificações

• Minimum 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.

Responsabilidades

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.

Conhecimentos

Customer service management

Staff supervision

Communication

Problem solving

Descrição da oferta de emprego

Active 4x4 Dismantlers in Auckland is seeking a Customer Service Manager to lead our automotive-parts service operations. You will oversee enquiries, quotations, after-sales service and warranty handling, ensuring high customer satisfaction across the business.

We want a leader with at least 3 years in customer-service management, strong communication and staff supervision skills, and a background in automotive, parts, or retail environments.