Assistant Shop Manager

New Zealand Red Cross; Tauranga; On-site; NZD 19,000 - 26,000; Part time

Benefits offered by this job

Five weeks annual leave

Discounts on Southern Cross health

Job summary

New Zealand Red Cross – Mount Maunganui is seeking an experienced Assistant Shop Manager to join our vibrant shop team. This 19-hour-per-week permanent role requires a proactive, customer-focused individual to keep the shop looking fresh and inviting.

As the 2IC, you’ll support the Shop Manager, delegate tasks, drive sales, and help maintain a safe, welcoming environment for volunteers and customers alike. Shifts include Sunday, Monday and Wednesday.

Qualifications

• Experience with cash handling and till management.
• Experience in retail shop operations.
• Bonus if charity environment.
• Excellent written and verbal communication.
• Merchandising clothing labels knowledge.
• Confidence working with volunteers.
• Ability to deal with diverse customers.
• Team player with a positive attitude.

Responsibilities

• Provide excellent customer service and connect with a diverse customer base.
• Know clothing labels and merchandise accordingly.
• Utilise cash management and till experience.
• Assist with shop presentation and displays.
• Undertake stock management and preparation per training.
• Support volunteers’ adherence to Health, Safety and Wellbeing practices.

Skills

Cash handling

Cash management

Retail operations

Retail sales

Merchandising

Clothing labels knowledge

Volunteer interaction

Customer service

Written and verbal communication

Teamwork

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

New Zealand Red Cross – Tauranga, North Island

Permanent, Part-time – 19 hours per week

Sunday, Monday and Wednesday Shifts

Mount Maunganui

We’re looking for an experienced Assistant Shop Manager to join our vibrant Mount Maunganui shop. This is a fun, fast-moving retail environment that gets especially busy over the summer months, so you’ll be someone who enjoys a bit of hustle, takes pride in keeping the shop looking fresh and inviting, and has a good eye for quality clothing labels. You’ll help create a great shopping experience for customers, support the team day to day, and keep things running smoothly behind the scenes. As our 2IC, you’ll also step in when the Shop Manager is away to delegate tasks, support sales performance, and help maintain a safe, positive and welcoming environment for everyone.

In this role you will:

• Provideexcellent customer service and able to connect with a diverse customer base
• Know clothing labels and can merchandise accordingly
• Utilise your solid cash management and till management experience
• Assist with shop presentation/displays
• Undertake stock management/preparation and control as per training
• Supportvolunteers’ adherence to our Health, Safety and Wellbeing practice

To be successful you will have:

• Cash handling, cash management, and retail shop operations skills
• A background in retail sales and bonus if it’s in a charity environment
• Excellent written and verbal communication skills
• Proven merchandising ability in a retail shop and a solid understanding of clothing labels
• Confidence working with or alongside volunteers
• Skills in dealing with a range of different customers
• Enthusiasm and commitment to work as a team member of Red Cross
• Self-motivation and a positive and friendly approach
• Reliability and work with integrity

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 23/09/2026.

If you wish to discuss this opportunity or for further information, please contact Gina Dow at********@redcross.org.nz