Assistant Shop Manager

New Zealand Red Cross; Mount Maunganui; On-site; NZD 30,000 - 36,000; Part time

Benefits offered by this job

Five weeks annual leave

Discounts on Southern Cross health保险

Job summary

New Zealand Red Cross in Mount Maunganui is seeking an experienced Assistant Shop Manager for a part-time, 19-hour week. This busy retail environment requires someone who thrives on hustle, keeps the shop inviting, and supports the team day to day as the 2IC when the Shop Manager is away.

You will focus on delivering excellent customer service, merchandising, stock preparation, till operations, and safety with volunteers, helping to grow sales while maintaining a welcoming community shop.

Qualifications

• Cash handling, cash management, and retail shop operations skills.
• Experience in retail sales; charity environment a bonus.
• Excellent written and verbal communication skills.
• Merchandising ability and understanding of clothing labels.
• Confident with volunteers and diverse customers.
• Team player with positive, reliable attitude.

Responsibilities

• Provide excellent customer service and connect with a diverse customer base.
• Know clothing labels and merchandise accordingly.
• Utilise cash management and till experience.
• Assist with shop presentation and displays.
• Undertake stock management/preparation and control as trained.
• Support volunteers’ adherence to Health, Safety and Wellbeing practices.

Skills

Cash handling

Retail operations

Merchandising

Customer service

Communication

Teamwork

Volunteer coordination

Job description

New Zealand Red Cross – Mount Maunganui, North Island

Permanent, Part-time – 19 hours per week

Sunday, Monday and Wednesday Shifts

We’re looking for an experienced Assistant Shop Manager to join our vibrant Mount Maunganui shop. This is a fun, fast-moving retail environment that gets especially busy over the summer months, so you’ll be someone who enjoys a bit of hustle, takes pride in keeping the shop looking fresh and inviting, and has a good eye for quality clothing labels. You’ll help create a great shopping experience for customers, support the team day to day, and keep things running smoothly behind the scenes. As our 2IC, you’ll also step in when the Shop Manager is away to delegate tasks, support sales performance, and help maintain a safe, positive and welcoming environment for everyone.

In this role you will:

• Provideexcellent customer service and able to connect with a diverse customer base
• Know clothing labels and can merchandise accordingly
• Utilise your solid cash management and till management experience
• Assist with shop presentation/displays
• Undertake stock management/preparation and control as per training
• Supportvolunteers’ adherence to our Health, Safety and Wellbeing practice

To be successful you will have:

• Cash handling, cash management, and retail shop operations skills
• A background in retail sales and bonus if it’s in a charity environment
• Excellent written and verbal communication skills
• Proven merchandising ability in a retail shop and a solid understanding of clothing labels
• Confidence working with or alongside volunteers
• Skills in dealing with a range of different customers
• Enthusiasm and commitment to work as a team member of Red Cross
• Self-motivation and a positive and friendly approach
• Reliability and work with integrity

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

• A recent copy of CV/Resume
• Passport
• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 23/09/2026.