Shop Assistant

Waipuna Hospice; Tauranga; On-site; NZD 28,000 - 32,000; Part time

Benefits offered by this job

Discounts to local dentists, Pharmaci­

Health insurance

Staff wellness programmes

Professional development

Job summary

Waipuna Hospice is seeking a friendly Shop Assistant for our Mount Maunganui charity shop. The role involves receiving and sorting donated goods, serving customers at the till, and helping with displays and merchandising to keep the shop inviting.

Flexible across 7 days with current roster on Thu/Fri 8am-4pm and Sat 9am-4pm; additional hours may be available. Join a passionate team supporting compassionate end-of-life care in the Western Bay of Plenty.

Qualifications

• Previous experience in retail or customer service.
• Genuine enjoyment of working with people and providing great service.
• Confidence working on your feet and assisting with lifting and moving stock.

Responsibilities

• Receiving and sorting donated goods and presenting them for sale.
• Providing exceptional customer service at the till and on the shop floor.
• Maintaining appealing shop displays and visual merchandising.
• Keeping the shop well presented and tidy at all times.
• Working across 7 days with current roster including Thursday, Friday and Saturday shifts.

Skills

Retail experience

Customer service

People friendly

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Retail that touches lives

Part-time - 21.5 hours per week

Join our warm and welcoming Mount Maunganui charity shop

At Waipuna Hospice, we're all about delivering compassionate end-of-life care across the Western Bay of Plenty. Our goal is to deliver a responsive, compassionate, and person-centred care to individuals living with life-limiting illnesses, which is often in their homes. We also have a welcoming inpatient unit in Te Puna for those who need extra support.

We're a charity powered by passion, courage, teamwork, and community spirit. Our funding is made possible by our fundraising heroes, and our busy charity shops with partial support from the government.

If you're looking for a role where you can make a real difference in our community as well as being part of a passionate and caring team – this is the place for you. Come join us!

ABOUT THE JOB

We are seeking a friendly, energetic Shop Assistant to join the team at our Mount Maunganui Charity Shop. This position will work closely with our Shop Manager and team to present and sell donated goods.

This is a varied role and includes receiving and sorting donated goods, providing exceptional customer service, working on the till, shop displays, visual merchandising and keeping the shop looking well presented at all times. This is a fast-paced environment where no two days are the same. We need someone that’s customer focused, fit and energetic and is happy to roll their sleeves up and go where the work is.

We are seeking someone that is flexible to work across 7 days, currently the roster is Thursday and Friday 8am - 4pm and Saturday 9am - 4pm. There is also the opportunity for additional hours to cover staff annual leave and sickness.

ABOUT YOU

You're a friendly, people-focused person who enjoys creating positive experiences for customers, volunteers and your teammates. You're motivated by meaningful work and take pride in being part of a team that makes a difference in the community.

You’ll bring:

• Previous experience in retail or customer service
• A genuine enjoyment of working with people and providing great service
• Confidence working on your feet and assisting with lifting and moving stock
• An appreciation for pre-loved items and a passion for sustainability

What success looks like

• Attitude: You bring a positive, can-do mindset and are open to learning and growing
• Able: You're energetic, physically fit, and comfortable in a hands-on role
• Approachable: You're friendly and welcoming, you enjoy connecting with customers, volunteers, and your teammates
• Achiever: You're organised, dependable, and take pride in a job well done
• Appreciative: You value sustainability and see the beauty and potential in donated goods

Most importantly, you want to feel good about the work you do, knowing that every shift, every sale, and every interaction helps support compassionate Hospice care for our community.

WHAT WE OFFER

• A fun, friendly and supportive team environment
• Excellent working conditions
• Staff wellness programmes because we care about our staff
• Ongoing professional development (we want you to grow)
• A competitive remuneration package
• Discounts to local dentists, pharmacies, and health insurance
• Free onsite parking

THE WAIPUNA WAY

Our Purpose: To champion equitable end-of-life care for our communities.

Our Vision: A world where there is compassionate end-of-life care for all.

We make it simple | Kia Ngāwari - Make it easier

We are guardians | Kaitiakitanga - Caring about today and tomorrow

COME AND JOIN US

We are committed to working with local Iwi and promoting equity and inclusivity across the organisation in support of our values. We welcome applications from diverse backgrounds and cultures.

Many skills and experiences have shaped you into the unique person you are. Not all skills and experiences are gained in classrooms or formal employment. If you gained your experience through whanau life, community or volunteering (mahi aroha) then we encourage you to apply and share your story with us in your cover letter.

Waipuna Hospice acknowledges and respects individual diversity and spiritual needs, ensuring a safe and supportive environment. In your application we want to see the real you, share your story and become part of ours.