Assistant Housekeeping Manager

Accor; Otago; On-site; NZD 67,000 - 70,000; Full time

Benefits offered by this job

Staff meals provided on shift

Uniforms cleaned daily

Heartist Benefits – worldwide discount

Refer-a-friend bonus

Parental Leave Scheme

Staff accommodation on availability

40 hours per week

Job summary

Novotel Queenstown Lakeside is seeking an experienced Assistant Housekeeping Manager to support our housekeeping operations and deliver exceptional guest experiences. You will supervise the team, manage rosters, inspect rooms and liaise across departments to ensure safety, cleanliness and efficiency.

Reporting to the Executive Housekeeper, you will act as Department Manager in their absence and contribute to budgeting, supplier management and continuous improvement initiatives.

Qualifications

• Minimum 3 years' relevant hotel/hospitality experience.
• Experience supervising housekeeping teams.
• Strong knowledge of rostering, stock control and inventory.
• Experience with purchasing, cost control and staff training.
• Strong communication, leadership and problem-solving skills.
• Ability to work independently and handle shifts including weekends/holidays.

Responsibilities

• Oversee and coordinate daily housekeeping operations and supervise team members.
• Allocate duties, rostering and workforce planning.
• Conduct room and public-area inspections to ensure standards.
• Manage supplies, equipment, linen, stock and inventory.
• Assist with purchases, budgets and cost control.
• Lead recruitment, induction and performance management; train staff.

Skills

Staff supervision

Housekeeping operations

Workforce planning

Stock control

Budget awareness

Communication

Tools

Opera

Job description

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

We are now seeking a dedicated and detail-oriented Assistant Housekeeping Manager to support our housekeeping operations and help ensure we deliver an exceptional experience for every guest, every stay.

Job Description

We are seeking an experienced and motivated Housekeeping Assistant Manager to join our hotel operations team.

Reporting to the Executive Housekeeper, you will assist in the management and coordination of the hotel's Housekeeping Department, ensuring high standards of cleanliness, service, safety, productivity and operational efficiency.

The successful candidate will be responsible for supervising housekeeping operations and team members and will act as the Department Manager in the absence of the Executive Housekeeper.

Responsibilities:

• Oversee and coordinate daily Housekeeping operations and supervise housekeeping team members.

• Allocate duties and assist with staff rostering and workforce planning.

• Conduct room and public-area inspections to maintain cleanliness and service standards.

• Manage housekeeping supplies, equipment, linen, stock and inventory.

• Assist with purchasing, budgets and cost control.

• Supervise, train, coach and support housekeeping team members.

• Assist with recruitment, induction and performance management.

• Manage contractors and suppliers as required.

• Ensure compliance with workplace health and safety and hotel policies.

• Liaise with other hotel departments to support smooth operations and guest satisfaction.

• Act as Department Manager in the absence of the Executive Housekeeper.

• Prepare departmental reports and support continuous improvement of housekeeping operations.

• Salary NZD $67,000 - NZD $70,000 per annum

Qualifications

• Minimum 3 years' relevant hotel/hospitality experience, preferably in housekeeping supervision or management.

• Demonstrated experience supervising and coordinating housekeeping teams.

• Strong knowledge of hotel housekeeping operations, rostering, stock control and inventory.

• Experience with purchasing, cost control and staff training.

• Strong communication, leadership, organisational and problem-solving skills.

• Ability to work independently and make operational decisions.

• Ability to work a variety of shifts, including weekends and public holidays.

• Microsoft Office/Outlook skills; Opera or similar hotel systems experience desirable.

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift

• Uniforms, washed and laundered daily.

• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

• Accor's refer-a-friend bonus

• Accor's Parental Leave Scheme

• Staff Accommodation upon availability

• Full Time 40 hours per week

• Place of Employment will be Novotel Queenstown Lakeside

  Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.