Assistant Housekeeping Manager

Accorhotel; Queenstown; On-site; NZD 67,000 - 70,000; Full time

Benefits offered by this job

Staff meals

Uniforms provided

Heartist benefits

Refer-a-friend bonus

Parental Leave

Staff accommodation

Full-time hours

Job summary

Novotel Queenstown Lakeside, part of the Accor group, is seeking an experienced Housekeeping Assistant Manager to join our hotel operations team. Reporting to the Executive Housekeeper, you will assist in managing and coordinating the Housekeeping Department to maintain high standards of cleanliness, safety, and guest satisfaction.

You will supervise operations, rostering, stock control, training and performance management, and act as Department Manager in the Executive Housekeeper's absence.

Qualifications

• Minimum 3 years' relevant hotel/hospitality experience, preferably in housekeeping supervision or management.
• Strong knowledge of hotel housekeeping operations, rostering, stock control and inventory.
• Experience with purchasing, cost control and staff training.
• Strong communication, leadership, organisational and problem-solving skills.
• Ability to work independently and make operational decisions.
• Ability to work a variety of shifts, including weekends and public holidays.

Responsibilities

• Oversee and coordinate daily Housekeeping operations and supervise housekeeping team members.
• Allocate duties and assist with staff rostering and workforce planning.
• Conduct room and public-area inspections to maintain cleanliness and service standards.
• Manage housekeeping supplies, equipment, linen, stock and inventory.
• Assist with purchasing, budgets and cost control.
• Supervise, train, coach and support housekeeping team members.
• Assist with recruitment, induction and performance management.
• Manage contractors and suppliers as required.
• Ensure compliance with workplace health and safety and hotel policies.
• Liaise with other hotel departments to support smooth operations and guest satisfaction.
• Act as Department Manager in the absence of the Executive Housekeeper.
• Prepare departmental reports and support continuous improvement of housekeeping operations.

Skills

People management

Staff rostering

Budgeting

Cost control

Purchasing

Staff training

Performance management

Housekeeping operations

Operational reporting

Tools

Opera PMS

Microsoft Office

Outlook

Job description

We are seeking an experienced and motivated Housekeeping Assistant Manager to join our hotel operations team.

Reporting to the Executive Housekeeper, you will assist in the management and coordination of the hotel's Housekeeping Department, ensuring high standards of cleanliness, service, safety, productivity and operational efficiency.

The successful candidate will be responsible for supervising housekeeping operations and team members and will act as the Department Manager in the absence of the Executive Housekeeper.

Responsibilities:

• Oversee and coordinate daily Housekeeping operations and supervise housekeeping team members.
• Allocate duties and assist with staff rostering and workforce planning.
• Conduct room and public-area inspections to maintain cleanliness and service standards.
• Manage housekeeping supplies, equipment, linen, stock and inventory.
• Assist with purchasing, budgets and cost control.
• Supervise, train, coach and support housekeeping team members.
• Assist with recruitment, induction and performance management.
• Manage contractors and suppliers as required.
• Ensure compliance with workplace health and safety and hotel policies.
• Liaise with other hotel departments to support smooth operations and guest satisfaction.
• Act as Department Manager in the absence of the Executive Housekeeper.
• Prepare departmental reports and support continuous improvement of housekeeping operations.

Salary NZD $67,000 - NZD $70,000 per annum

Minimum 3 years' relevant hotel/hospitality experience , preferably in housekeeping supervision or management.

Demonstrated experience supervising and coordinating housekeeping teams.

Strong knowledge of hotel housekeeping operations, rostering, stock control and inventory.

Experience with purchasing, cost control and staff training.

Strong communication, leadership, organisational and problem‑solving skills.

Ability to work independently and make operational decisions.

Ability to work a variety of shifts, including weekends and public holidays.

Microsoft Office/Outlook skills; Opera or similar hotel systems experience desirable.

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Staff Accommodation upon availability
• Full Time 40 hours per week

Place of Employment will be Novotel Queenstown Lakeside

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.